About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

215 ratings and 154 comments received in the last 90 days.

28 April 2026

Clear explanations, excellent knowledge of product, timely delivery updates

28 April 2026

The customer care that I received from Kieran Brannigan from Sytna Swansea was superb. He was extremely helpful, polite, and nothing was too much trouble for him. He is an asset to your company. Thankyou Kieran

21 April 2026

Very easy process and nice sale assistants.

13 April 2026

very good interactions with all members of team. made buying easy clear pcp advice.excellent problem solving Kieran excellent

13 April 2026

Customer service, as ever, matches very visit. Friendly people, always willing to help. We never felt obliged to buy. Help was always constantly available. Great biscuits!

10 April 2026

I was kept informed all the way up to & after handover.

08 April 2026

All staff I spoke to were very friendly and super helpful.

03 April 2026

I was communicated on a regular basis and kept up to date about the provess

30 March 2026

Great experience. I have been well informed on though out the journey and everything was well explained right up to collection of my new vehicle. Lindsey was amazing and even went the extra mile to ensure I understood everything thoroughly.

27 March 2026

Everyone super friendly and helpful

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26 March 2026

My sales person Catrin Lewis was exceptional, professional but friendly, making for a very pleasing experience.

24 March 2026

Salesman was so professional in his manner and immaculately dressed. Nothing was too much trouble for him. I must say I was very impressed.

24 March 2026

Excellent service from all personnel involved in process

23 March 2026

CJ who dealt with us was very professional and transparent from the start to finish , I went in on the Friday and drove out with a new car the following week. Can't fault him.

21 March 2026

Was as expected this is the fourth vehicle purchased from this garage

18 March 2026

Excellent service from start to finish friendly, polite staff who kept me fully informed throughout the entire purchase and delivery. A smooth, professional experience that exceeded expectations

18 March 2026

Kieran Brannigan was fantastic and professional. He couldn't do enough for me getting the car ready for pick up on 2nd March and answering all my queries. The rest of the staff were polite and friendly

16 March 2026

Catrin was incredibly patient and helpful throughout the sales process and delivery

16 March 2026

CJ was very kind and helpful throughout purchasing my new car ! Very easy and straightforward

11 March 2026

Pleasant and very helpful

10 March 2026

All staff members we dealt with were courteous and professional, particularly CJ Decroo (New Car Sales Executive) who assisted us throughout the process and answered any queries. He also ensured that collecting the car was an enjoyable experience.

09 March 2026

Keiran the sales man, completely helped me in finding what I wanted. He was quick efficient and he always made sure that everything that I wanted was noted. I got a brilliant deal, and I am very happy with the way I was dealt with.

09 March 2026

Really smooth process

01 March 2026

CJ is a true professional, making me feel at ease during the whole process, communicating with regular updates.

21 February 2026

First class customer experience at the dealership with friendly and knowledgeable service from the salesman CJ Decroo. It was very helpful to have patient advice and guidance on choice of vehicle. Finance advice and arrangements handled efficiently.

20 February 2026

CJ was great, made us feel welcome and listened to what we were looking for before sitting us down and looking for our car in the colour we liked. Talked us through our options at each step and kept in contact with us whilst we waited

15 February 2026

Ataur and Kieran kept me informed throughout the process

10 February 2026

Very satisfied overall. The purchase process was smooth, communication was clear throughout, and the delivery of the car was well organised and hassle-free.

27 April 2026

The staff in the Service Centre when we visited were very helpful and professional. But, due to the water damage to the Service Centre in Swansea I was not able to have my MOT there (outsourced) and I did not get my usual video feedback.

25 April 2026

Booked for 10.45 but dropped off earlier at 9am. Asked for it to be ready for between 1pm and 2pm. Phoned at around 2pm still hadden even be looked at. Was informed it was an all day appointment but why have times at all?Finally got the car back 4pm

24 April 2026

See answer next box down

22 April 2026

Efficiency and keeping me informed

22 April 2026

They always go over and above what is expected

21 April 2026

Excellent service from Alex. She was able to arrange for car to also be serviced on the same day, at short notice.

21 April 2026

The solution took a long time to achieve but service advisor was thorough.

20 April 2026

Not being acknowledged by Mathew Pritchard who sold us our car in Sept 2025. Issues with our refund which took 5 weekes which Phillip Griffiths told us us would take 5 day working days. We phoned 3 times per week for 5 weekes NO APPOLOGY!!!!!!

20 April 2026

Good service and customer care

19 April 2026

Excellent service

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19 April 2026

Everyone very helpful

18 April 2026

I was unable to call the dealership directly to see if car was ready l asked if they could get it finished by 3pm and was told they would try, l received a payment request via text at 2.30 but had no way of contacting to see if vehicle was ready

18 April 2026

Superb customer service. The phone system and leaving messages does not work but thankfully Sytnee Swansea has excellent employees like Caitlyn.

17 April 2026

Comfortable cafe area with plenty of drinks and snacks to choose from. Excellent customer service from staff member Kieran Williams

17 April 2026

The lady was very helpfull

17 April 2026

staff are very kind

15 April 2026

The staff were all helpful and polite during the hours we spent at your dealership, although no one seemed interested about our interest in a new car. but, because this electrical fault has been there since new parts should be met by BMW.

15 April 2026

Fantastic customer service Liam looked after me and kept me updated on my car

14 April 2026

I agreed a time to drop my vehicle off and was given an exact time to collect it It was very efficient.

14 April 2026

Kept me up to date with what was happening and sent me video of checks to car

13 April 2026

telephone booking app is useless and needs revising. Had to revert to internet to book a service appointment. Once at the service centre the staff were very helpful.

13 April 2026

Booking a service via BMW APP was easy, trying to get through to service dept impossible. I left 3 voicemails promising a call back within 45 minutes, never had one. 2 whatsapp chats ended with we will put you through, and never went further.

13 April 2026

It took 6 calls to your service department before I could speak to anyone regarding the recall. BMW is a prime brand and requires a service to match. Your automated telephone system is not fit for purpose. Your staff however are courteous.

12 April 2026

Caitlin on the service team was excellent. However the car I bought through the approved scheme is poor and has caused me no end of issues. Problem escalated to BMW and they are investigating.

12 April 2026

Staff are helpful and I have not to date felt as if I have been misguided.

12 April 2026

Despite not having my service/MOT with a loaner car booking in the system, Kieran managed to squeeze me in on the day, and after receiving my complementary safety video at midday, my car was ready for pick up shortly thereafter.

09 April 2026

I'm still experiencing issues with the car tracking slightly left. Also, the steering tends to turn a bit left when the brakes are applied even after the last alignment fix.

09 April 2026

Good staff sorted all the problems. The part for car front headlight very expensive, I feel this is design fault by bmw as it's happened to other bmws I've owned. After 25 years with bmw I'll be changing manufacturer because of this light problems.

05 April 2026

Nothing to fault

05 April 2026

Great service, timely, polite professional staff

05 April 2026

Very professional as usual

04 April 2026

Couldn't get through to speak to anyone. Couldn't get an answer to my questions about their analysis of what needed doing. Given a service but not the one my car was telling me I needed. Had a query on way back but couldn't speak to a person but just

04 April 2026

Quick service

03 April 2026

Welcoming , fully discussed service plus any additional issues, booked in

01 April 2026

Staff really helpful and knowledgeable. Nothing too much trouble.

31 March 2026

Perfect experience from start to finish. Advisor was professional, thoughtful and engaging.

31 March 2026

Chantelle was professional from start to finish, kept me updated on the car at all times and Even managed to arrange a drop off and pick up. Very happy and extremely impressed by the smoothness of the service I received.

31 March 2026

Courteous staff and service carried out with efficiency

31 March 2026

Quick, professional and courteous service was provided

31 March 2026

Unfortunately both the car wash and on-site MOT were not possible due to recent flooding meaning that a 90 minute showroom stay whilst the sevice was completed could not be offered, otherwise I would have scored five stars.

31 March 2026

Everything went OK.

31 March 2026

Fixed the issue without hesitation and at short notice. Car was looked after and delivered back in a safe manner. All round excellent service

31 March 2026

Both the lady at the front desk (unfortunately didn't catch her name) and Chloe were great.

31 March 2026

Friendly staff clean showroom

31 March 2026

Excellent service. Friendly and efficient. Completed all the work in good time as promised

23 March 2026

Nice people. Phoned me before my visit to see if I wanted my car valued. I said that I did. After the service Matthew went around my car to value it. He said he would give me a valuation the next day. I'm still waiting two weeks later

18 March 2026

Everything was easy, straight forward, the service rep was friendly, the workshop sent me a video check and the dealer coffee and tea facilities is second to none!

18 March 2026

Very helpful and mainly efficient throughout the change of car.

17 March 2026

Great service as always

16 March 2026

Pleasant friendly staff

16 March 2026

Was a simple process

16 March 2026

Problem well communicated with me

16 March 2026

Friendly staff and plenty of tea, coffee and biscuits to enjoy while you wait

16 March 2026

Beautiful showroom with fantastic cars to view. Friendly atmosphere with complimentary coffee and biscuits. Nice seating to relax.

16 March 2026

Customer Service was great like always, unfortunately since my MOT i've had an issue with my adaptive headlights not working.

16 March 2026

I deal with a gentleman called Kieran he's looked after me with my car for the last 3 years. Great job from start to finish.

15 March 2026

Appointment - fault diagnosed. Customer service person was great. However, whilst paying for the diagnostics I asked for a report on the test plan and outcomes. I chased up but had no response. I'm in dialogue with BMW so need the evidence

15 March 2026

Good service not happy with the price.

14 March 2026

Sytner swansea workshop & service advisors provide an excellent service & treat me like a valued customer.

13 March 2026

Everything went smoothly and all staff were very polite and helpful.

12 March 2026

There was confusion regarding service requirements .Initially only the brake fluid was changed .Car required oil service and filter change which was only discovered when I started the car and found the service requirement light was still on.. I

12 March 2026

Professional & good facilities

11 March 2026

Excelllent

10 March 2026

Kieran was charming and helpful at all times. The waiting facilities were very comfortable.

09 March 2026

no problems

08 March 2026

Found the service advisor really helpful. As well as sorting out a service on the car he also went out of his way to resolve a fault that had occurred intermittently since I acquired the car

08 March 2026

Service was carried out as per schedule. We reported a fault with the drivers side wing mirror not opening when unlocking. It was marked down as not folding which isn't the problem. Also the horn seems very quiet which was missed.

08 March 2026

Excellent communication through staff whilst I waited. Lovely coffee, snacks and even dog friendly facilities.

06 March 2026

The vehicle check is a waste of time. Especially if it is coming in for an MOT. As it was.

06 March 2026

I felt there had been a huge improvement in my experience compared to my previous visit

03 March 2026

Very pleased with the oil service, and the car health check video very reassuring.

03 March 2026

On arrival I found the staff very courteous and helpful,and very pleased with the work carried out.

03 March 2026

Very welcoming

02 March 2026

Excellent and faultless customer service as I have come to expect from this and other BMW dealers I have used.

02 March 2026

Excellent Service

02 March 2026

Trainers used to supply lifts into town, disappointed Sytner does not do that. The automated telephone line is also disappointing

01 March 2026

Good service and good and good communication from start to finish

01 March 2026

Delivered car, work done, picked up car. No fuss.

01 March 2026

Fantastic service

01 March 2026

Every Time I Come to BMW,The Ladies on the Desk,Are Always Friendly. I Would Definitely Recommend Syster

28 February 2026

They did a great job.

27 February 2026

Great

26 February 2026

Updated by what's app making it easy to use and check on progress

25 February 2026

Excellent service

24 February 2026

The Staff were so helpfil in making the right decision not for them but for me

24 February 2026

Quick and easy to deal with

23 February 2026

Good on the day but 3mouth waiting for job to be done

23 February 2026

Great service

21 February 2026

Chloe who dealt with my vehicle, was very helpful and got the repair done as quickly as possible.

21 February 2026

As always, the team at Sytner Swansea were exceptional. From the personal greeting at the front desk, to the attention to detail and communication from the service desk and the workshop, I was completely satisfied and impressed with the care shown.

21 February 2026

All services completed to my satisfaction

20 February 2026

Poor. Didn't fix the issue the first time around, didn't water test after the first seal was fitted which would have shown the reported issue was unresolved. Shortcomings led to water continuing to leak into car potentially causing further damag

20 February 2026

The service and repairs were completed satisfactorily.

20 February 2026

Dealing with BMW Sytner is always a pleasure, everyone is so helpful. However the new phone system which does not allow me to get through to Swansea is an absolute nightmare. One minute on the phone to the service team used to resolve any query I had

20 February 2026

Great service

19 February 2026

Chantelle was very helpful and amazing pre and during car service

19 February 2026

The experience was positive except that there is still a fault showing on notifications panel -'Emergency call system not available'. This prevents me from accessing the odometer which is very inconvenient.

19 February 2026

the car was remotely diagnosed and booked in for warranty work, when the car was inspected and checked the fault lay with a different component which had to be ordered. on stripping, further faults were found and I was kept informed the whole time.

18 February 2026

Warranty repair carried out successfully

18 February 2026

Didn't have to wait long and I was impressed with the waiting area. Lovely coffee and cakes. Thank you

18 February 2026

Job was done to time, Everyone was courteous and friendly

18 February 2026

Your new phone system is wrong. People like speaking to people.

18 February 2026

Your representative Chandrel was very helpful, and reassuring

17 February 2026

Speedy, efficient and friendly service throughout

17 February 2026

Good staff

16 February 2026

Good service, no complaints.

16 February 2026

Very welcoming and well communicated between the service department regarding the work on my vehicle

15 February 2026

Everyone was very efficient and helpful.

14 February 2026

Some issues initially locating my car reg on the system and then to show my maintainence package via my leasing firm, but all sorted through the day, with good convo from Kieran

14 February 2026

Excellent service ever since I had first BMW

14 February 2026

Excellent service by the team. Sorted it all very fast!

14 February 2026

Very good customer service

13 February 2026

Hayley was very attentive

13 February 2026

All staff very helpful and respectful

12 February 2026

We were kept up to date

12 February 2026

Since I've owned the X5 for over a year, the car has been in the service at least once a month, or more often, without any effective repair efforts. We're simply exhausted by this situation; it's not what we expected after buying a brand new car.

12 February 2026

Fully satisfied

12 February 2026

Second time to purchase a new vehicle from swansea anf cant fault it. Very polite will do anything to meet youre needs and also thr price of the vehicle. Glad to be a customer of sytner swansea

12 February 2026

I gave 5 stars

12 February 2026

It took all day to fit two tyres. Left car 8am and was given back 5.30.

11 February 2026

Chloe was excellent in communicating with us. First class service from her.

10 February 2026

The vehicle went in on time, was returned before the estimated completion time. The staff very friendly and professional. Lovely area to sit whilst waiting and to enjoy coffee and Welsh cakes (for free).

10 February 2026

It's Mr not mrs

10 February 2026

Staff were very helpful and welcoming and kept us informed of progress with repairs

09 February 2026

satisfied thank you

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Sytner Swansea BMW

Address

375 Carmarthen Road, Cwmbwrla, Swansea, West Glamorgan, SA5 8LW

Opening Hours

Mon–Fri:08:00 - 18:30
Sat:09:00 - 17.00
Sun:11.00 - 16.00

Phone

01792 651 474

Map

Areas served

Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl

View map

Address

375 Carmarthen Road, Cwmbwrla, Swansea, West Glamorgan, SA5 8LW

Opening Hours

Mon–Fri:08:00 - 18:30
Sat:09:00 - 12:30
Sun:CLOSED

Phone

01792 651 474

Map

Areas served

Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl

View map

Address

375 Carmarthen Road, Cwmbwrla, Swansea, West Glamorgan, SA5 8LW

Opening Hours

Mon–Fri:08:00 - 18:30
Sat:09:00 - 12.00
Sun:Closed

Phone

01792 651 474

Map

Areas served

Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl

View map

Address

375 Carmarthen Road, Cwmbwrla, Swansea, West Glamorgan, SA5 8LW

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 12.30
Sun:Closed

Phone

01792 651 474

Map

Areas served

Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl

View map

Address

375 Carmarthen Road, Cwmbwrla, Swansea, West Glamorgan, SA5 8LW

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 17.00
Sun:Closed

Phone

01792 651 474

Map

Areas served

Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl

View map