OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
215 ratings and 154 comments received in the last 90 days.
28 April 2026
The customer care that I received from Kieran Brannigan from Sytna Swansea was superb. He was extremely helpful, polite, and nothing was too much trouble for him. He is an asset to your company. Thankyou Kieran
21 April 2026
Very easy process and nice sale assistants.
13 April 2026
very good interactions with all members of team. made buying easy clear pcp advice.excellent problem solving Kieran excellent
13 April 2026
Customer service, as ever, matches very visit. Friendly people, always willing to help. We never felt obliged to buy. Help was always constantly available. Great biscuits!
10 April 2026
I was kept informed all the way up to & after handover.
08 April 2026
All staff I spoke to were very friendly and super helpful.
03 April 2026
I was communicated on a regular basis and kept up to date about the provess
30 March 2026
Great experience. I have been well informed on though out the journey and everything was well explained right up to collection of my new vehicle. Lindsey was amazing and even went the extra mile to ensure I understood everything thoroughly.
27 March 2026
Everyone super friendly and helpful
27 April 2026
The staff in the Service Centre when we visited were very helpful and professional. But, due to the water damage to the Service Centre in Swansea I was not able to have my MOT there (outsourced) and I did not get my usual video feedback.
25 April 2026
Booked for 10.45 but dropped off earlier at 9am. Asked for it to be ready for between 1pm and 2pm. Phoned at around 2pm still hadden even be looked at. Was informed it was an all day appointment but why have times at all?Finally got the car back 4pm
24 April 2026
See answer next box down
22 April 2026
Efficiency and keeping me informed
22 April 2026
They always go over and above what is expected
21 April 2026
Excellent service from Alex. She was able to arrange for car to also be serviced on the same day, at short notice.
21 April 2026
The solution took a long time to achieve but service advisor was thorough.
20 April 2026
Not being acknowledged by Mathew Pritchard who sold us our car in Sept 2025. Issues with our refund which took 5 weekes which Phillip Griffiths told us us would take 5 day working days. We phoned 3 times per week for 5 weekes NO APPOLOGY!!!!!!
20 April 2026
Good service and customer care
19 April 2026
Excellent service
FIND Sytner Swansea BMW
Address
- 375 Carmarthen Road, Cwmbwrla, Swansea, West Glamorgan, SA5 8LW
Opening Hours
- Mon–Fri:08:00 - 18:30
- Sat:09:00 - 17.00
- Sun:11.00 - 16.00
Phone
- 01792 651 474
Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl
Address
- 375 Carmarthen Road, Cwmbwrla, Swansea, West Glamorgan, SA5 8LW
Opening Hours
- Mon–Fri:08:00 - 18:30
- Sat:09:00 - 12:30
- Sun:CLOSED
Phone
- 01792 651 474
Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl
Address
- 375 Carmarthen Road, Cwmbwrla, Swansea, West Glamorgan, SA5 8LW
Opening Hours
- Mon–Fri:08:00 - 18:30
- Sat:09:00 - 12.00
- Sun:Closed
Phone
- 01792 651 474
Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl
Address
- 375 Carmarthen Road, Cwmbwrla, Swansea, West Glamorgan, SA5 8LW
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12.30
- Sun:Closed
Phone
- 01792 651 474
Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl
Address
- 375 Carmarthen Road, Cwmbwrla, Swansea, West Glamorgan, SA5 8LW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 17.00
- Sun:Closed
Phone
- 01792 651 474
Swansea as well as surrounding areas including Neath, Port Talbot, Carmarthen and Porthcawl
28 April 2026
Clear explanations, excellent knowledge of product, timely delivery updates