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Completely satisfied with service experience.
Everything was good
No problems. Well organized especially in the current climate
Excellent, despite lockdown
Car delivered to Swansea BMW centre in the morning with a request for the service team to investigate a noise from the front suspension or steering. Collected vehicle in the afternoon and was informed no fault found. (Continued in next box)
Really made to feel welcome unlike some dealerships I have used in the past. Excellent experience
They seem to be reliable and the staff are first class
Staff where absolutely first class
The service was quick as I have hardly used the car since we have had lockdowns. Since the service I have only driven car home and used once for shopping.
The service and Mot was recorded on video and a copy given to me. All aspects of the vehicle inspection was explained to me. There are no short cuts possible.
Efficient booking / no waiting/ clear explanation. The reception was courteous and the follow -up call demonstrated care.
The contact at the dealership kept me fully informed of progress with the car. When an issue was identified that meant the MoT work could not be completed on that day, a replacement car was provided and the work completed the following morning.
Sytner Swansea were very good. They kept me informed throughout and sorted the problem very quickly. The service receptionist who dealt with my car was exceptional.
Very friendly and thorough.
Taking a car for service is just not the same under the covid regime. Despite this the staff at Swansea Bmw were very polite and helpful especially the girls in the service reception at Mini.
They are always patient & careing for older clients. Christian is always outstanding .
The service carried out on the day was prompt and chloe who looked after us was very nice to deal with and very professional .
Sytner Swansea has excellent customer service, very impressed with the friendly staff and efficient,especially in this Covid-19 times . Well done !!
Knowledgeable and polite
No problems. Good personal service from all staff
Took all precautions but still made me welcome.
explained what they were doing to my car in a way I understood.
Very helpful from initial booking through to collecting the car.
Cant fault the service received
All fine rapidly. Friendly staff.
Jessica in the servicing department was brilliant, really helpful and very friendly.
The employee who dealt with my problem, was extremely helpful
Staff were very helpful, polite and efficient, especially Kelly and Ioannis who dealt with our problem
Overall, very good however, it took a little bit longer than I expected.
Same as above.
Easy drop off and collection. Advance communications were good too
As mentioned above was kept up to date with any changes or faults that came up with my car
A premium brand who provide a premium service, you pay for the best but it is worth it. Short video presentation is a nice touch showing your car and any issues that have been identified.
Great service from the staff given the current restrictions.
Terrible workmanship from body shop, inconsistent reports and an existing fault found after being promised that vehicle was safe to drive by two different technicians, against customer judgement.
First class service
An easy booking service with a free safety check. Contact was exemplary and excellent Covid precautions
The video is very good and informative. The service was carried out in good time.
Chloe provides great service and clear communication.
The repair carried out was very successful
Service procedure in these difficult times was excellent Felt safe while in showroom very good level of protection while waiting for work to be completed Service work I could feel the difference in the car whilst driving home
Courtesy shown by service staff.
Right from booking the appointment to collecting my vehicle it was clear that your staff were proud of representing BMW
Pleasant, polite and knowledgeable staff with a genuinely helpful approach.
Service on time as advised
It was very easy to book my MOT over the Phone and the staff are very helpful and polite.
Service and MOT completed in the stated time, giving me plenty of time to view and be tempted by the many cars displayed in the showroom.
Quick service, kept informed through the job.
All was new to me but good
Friendly and professional service from staff at Sytner Swansea.
Adam Horton (Sales Executive) was very professional and his communication during the process was very helpful in keeping me informed from order to delivery.
From ordering the vehicle to picking it up the sales man Stuart Morris kept me updated
As always great service from Stuart
Although a different experience due to Covid restrictions everything was ready and the handover was smooth
Stuart was excellent; couldn't have done more. Great experience and excellent communication. We also had some dealings with Nick who was also fantastic.
Purchase of car was straight forward and easy.
Excellent franchise and support service
Was kept up to date with delivery date
Easy dealing with friendly and informative sales personnel
Excellent personal attention by salesperson
The sales executive we dealt with was Oliver Santavy he was absolutely first class. He made the purhase so easy and kept us updated throughout the process
Good sale staff
Alex was informative, attentive and kept me updated through the process.
Staff went out of their was to be of assistance during the COIV period
I was informed every step of the way
Excellent service by Stuart Morris - Sytner's Swansea
It was bright, clean and well laid out. The staff we're very friendly.
Again I felt Christian Rees looked after me throughout the sale and, I know he will with the after sales care.
I belive this was all down to the sales man Stuart Morris I belive his name was in Swansea