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Excellent faciities and service reception, Charlotte was really excellent.
Service staff were very customer orientated to provide a good front end experience
I was keep informed by your staff and was happy from start to finish. Well done ??
Very professional, Hayley kept me informed throughout the process arranging a replacement vehicle when it was needed. The video showing the problem was very informative and a great idea.
Everything carried out to my complete satisfaction
The service was quick and efficient.
Great service Chantelle the girl I delt with could not do enough kept me updated throughout
No issues whatsoever
Satisfied job was done
Simply because of Chantelle. Excellent with every single aspect of customer service!!
Very professional approach
Jess in the service centre was amazing.
Chantelle went out her way to help
Received fabulous service from Chantelle and others - kept me informed and were very helpful throughout
Chloe was very professional
Totally professional communications and insured I was update with the processes. I was provided with every step of the process including booking time and date by both e-mail ant test superb****** Excellent report provided video. Thank You ********
Service manager was very helpful and kept us informed of progress. Thank you
The work is done well
Service completed in the time specified.
Friendly and efficient
Very helpful and informative sales staff. Dealt with issues as they arose during sales process.
Lovely staff, quicker than promised
Staff were excellent, really helpful.
Kept up to date with job in hand
I informed them of my work commitments and they agreed to keep my car for longer no issues.
Able to fit me in at short notice
Service receptionist was polite, helpful and very well organised.
Service was spot on
Completed without any drama really goof service
The site was well located and the place was very clean. The staff where very friendly and we're very helpful. My car was booked in last minute but this did not change the level of service I received.
Kept up-to-date with everything that was happening, Chantelle was very polite and gave excellent customer service
Good service comfortable surroundings whilst waiting for the service
I was treated with respect and efficiency by the staff including my main contact Jessica Evans.
I was very happy with the service at Sytner even under these stressful times
Efficient and timely service
On this occasion I had the delight of meeting 'Chantelle' who provided me with 10/10 service, excellent product information and quick email response once again thank you for all your help with the recent work on my 1 series.
Friendly and efficient
Nice friendly staff. Always felt reassured.
I was very happy with the service I received, from the time I booked my car into the Swansea Sytner branch. Chantelle Syaid in the service department couldn't do enough for me, and she was very attentive to my needs.
Kept in the loop regarding the progress made on issues.
They keep me well informed and as both my card have been dealer serviced from new there are never issues ues
Communication was excellent. I was informed of any change during the repair.
It was good
So pleased the complimentary wash has returned
Always had excellent service
Yes the service agent was lovely and everything went well. He explained what to do if the same thing happened again
Good communication, pleasant staff and reasonable prices (on line booking).
Friendly staff and helpful and explained the progress at the start
Work carried out with no problems
Once able to deal with staff at Swansea directly it was brilliant service. Personal attention was great , particular shout outs for Kelly Jessica, who helped every step of way and kept me completely informed.
Kept in touch at every aspect.Superb service
Services done on time
Chantelle answered all my questions promptly put my mind at ease very approchable and polite top service ??
The comprehensive explanation on the video provided by the technician who worked on the car gave me confidence that the work carried out was of a high standard.
Efficient service, polite helpful staff
You looked after my car like it's your own so that's good enough for me
The work to the car was carried out to a high standard and with in the specified time fame.
Kelly Haslam and Jessica evans were extremely helpful and couldn't do enough to ensure things went smoothly. As I was going on holidays and needed a car with tow hitch Kelly made this happen.
Because they listened to my complaint after first visit and corrected the problem.
Prompt friendly and efficient
Unusual problem sorted
Service manager was good and the time was accurate
I was very pleased and reassured by the whole experience particularly with the current virus situation
Kept well informed
Smooth and easy
On-line booking made the whole process simple and trouble-free.
Again, from reception through to Jessica I could not fault the service received
The service reception staff,especially Jessica were very helpfully.
When we said we had to be somewhere we were given a courtesy car straight away
Service on the day was first class
From getting the appointment and regular updates through omnichannel it is a great experience
Every one was so polite. And really helpful
Video explaining everything, staff also explained everything and all staff were polite and helpful
100% perfect from salesperson to mechanical engineer
Always a good service
The problems I was having with my car all seem to have been properly sorted.
You did what needed doing in a reasonable time frame
all went smoothly and nice squeeky clean car when finished
Completely satisfied. Video gave reassurance regarding cars condition and clear advice.
Easy to deal with
All work carried out without a problem and very efficient and effective interaction with Syntner
Service department was V/Good
Also Jason helped me out with the BIK tax at a minute notice and explained and shared all the details
Job was done and not too long to wait
Prompt and efficient. Morgan conducted himself very professionally.
Well organised, but because I had to travel such a distance for my service I had to sit in for nearly 3 hours waiting. No drinks available, covid of course, nobodys fault, but a long wait.
Staff were really friendly and helpful
Made me feel most welcome. Jess went put of her way to look after me and kept me up-dated during the service.
The service was well carried out and the member of staff had good product knowledge and informed me of an item to be addressed when the car comes in for mot.
The car was in for a repair to faulty soft top, but the technicians could find no fault despite extensive tests. No charge and my mind set at rest. That care keeps customers.
Very friendly and very efficient
My service was carried out very efficiently and quickly this time around as i wanted to wait for my vehicle, well done Sytner.
No complaints very satisfied with everything
Work and pricing notified before commencement and carried out to complete satisfaction.
Everything dealt with quickly, kept informed throughout.
High level of overall service.
No problems to complain about.
Took care of my car.
Car was finished on time, no issues
Easy to deal with, very supportive and pleased with their customer service
Communicated well. Service timely and informed.
The staff (Hayley) were working under the COVID restrictions but still managed to deliver very good service.
Quick and efficient repair very satisfied
No problems encountered
Dealt with the recall swift and professional
I was very happy with the service and staff.
I have no reason to say that I was unhappy with the service I received.
Excellent welcome and customer service at Sytner. Text alerts keeping me updated of progress. Excellent and really impressed particularly as my car is 14 year old but I still mattered to the team. Thank you
Staff were pleasant, service carried out in good time
Friendly & professional staff on reception. Service completed promptly and I was kept informed of progress
Although on this occasion I was checked in by the Mini department, I received the same friendly, courteous and professional service I've always had by the BMW team. I was advised of this change the day before by telephone, so knew what to expect.
Brilliant customer service
Well looked after, contacted in advance to confirm the appointment and to get details for the courtesy car. I was kept informed during the day on progress so I didn't need to hang around in Swansea for longer than necessary.
Service was quick and efficient - service desk staff were excellent in all respects
Satisfied with personal attention.
Very polite staff and everything was explained sufficiently to us. Follow up call was appreciated too.
All needs met
Easy to book the car in with a very quick lead time (next day). Whole process was straight forward and very pleased with the way my car drives afterwards
Dealt with, courteous & professionally from Reception through to Service Advisor Jess Many thanks
Great service every time I visit the dealership Darren your service Manager always looks after my car for me
No problems encountered
Service and car was felt with professionally
Very professional and knowledgeable service advisor
Stuart's support and customer care was outstanding
As usual very friendly and great service
good communication from mike pochard
Very satisfied, great communication all the way, and they made the transition very easy.
The staff at BMW showroom look after their customer very well and quick to respond to any queries.
Delivery was on time
Sales Personnel very helpfull great service
Sales person was more than helpful. Kept me informed of what was going on especially because of delays in delivery. Whenever I phoned he always returned my calls.
Prise and Respect the Professionalism of Stuart Morris , for making this happen I explained to him what was needed , he gave me the confidence for the order to be left to him. Many thanks to you all P.S Great interest in this SUV with all ages
I received updates throughout the process and was delighted when the car arrived earlier than expected.
Very happy with the service
Difficult to manage during COVID but purchase and collection handled professionally
Great assistance from Stuart Morris I was baying a car from distance for a first time as this was new to me I was very stress but Stuart made all nice and easy Definitely very professional and helpful:-) Thank you Stuart
Always kept up to date and very helpful
Everything was explained very well and the experience was extremely easy
The car was ready for me when I arrived with most of the paperwork completed. The only paperwork not completed required my signature. From start to finish he was excellent in keeping me up to date with progress.
Because I was completely satisfied
from the time the order was placed I was kept informed of progress.
This process was quick and easy. I was given detailed information, the car was on schedule.
No problems throughout
Professional, efficient service from Oliver and his colleagues. Comprehensive handover and great attention to detail.
everything so easy without any fuss
no waiting. Treated well
We were always mede to feel very excited throughout the journey, always kept in the loop as to where everything was up to m, from the word go everything about the purchase was explained thoroughly and the same with the delivery, always kept informed
Alex Hathway with whom we dealt was always pleasant, courteous and helpful