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Could not have been more helpful
First class service and mot
The whole experience was perfect.
Email states procedures car went through to attain MOT. Communication excellent.
Friendly, kept me informed all through the service. Offered me tea/coffee. Relaxed atmosphere but professional. Excellent job.
Excellent service from Morgan - he is a star.
Jess was extremely helpful
Outstanding service from Morgan from the telephone booking to the end.
Service was great and I got what I needed
The car was booked in very easily for the first visit so that the problem could be looked at. It was then booked again for the following week so that the software could be updated to solve the problem. I was given a car while mine was being seen to.
Fixed my car immediately
Couldn't wish for better
Every thing done to my satisfaction. Willing to help. Bent over backwards to assist
Staff were great
In and out as promised - no hassles!
Booking service early guarantees courtesy car and always given regular updates on progress of service checks.
Everything went well
No issues, friendly people
Your representative Tammy took the time to fully explain what was needed to be carried out on the car, & the Garage completed the job on the time stated. Costs were given & explained & there were no surprises.
Can't fault the experience
Alway good service.
I would have been completely satisfied if the service had been free of charge. Otherwise everything was performed to my satisfaction.
They were fantastic with they're service
car fault rectified within a few days
Everything went well
Everything was as expected and they kept me well informed
i find the service team very friendly and helpful
The car works perfectly now and the car was back a day early.
Everything was ok.
Warm friendly staff very helpful, answered every question and I had a lot of questions about what was on the car how to work it and what I could buy in App Store for the car given great service and advice. My service advisor was Jess she was amazing.
The centre fitted me in without an appointment. I was not kept waiting any longer than it took to complete the necessary tasks.
Wifi worked well
Even had a courtesy call after it had been in to see if we wer happy with work
Again, everyone I dealt with at the centre was professional and friendly. Morgan who did the service was extremely knowledgeable
Polite and efficient service from all staff.
Good customer care and service and pleasant staff.
All work is carried out comprehensively and to a high specification.
Car was serviced quickly while I waited.
Looked after in dealership staff always kind and work hard dealing with anything that you need addressing always treat you in a professional manner
The car was picked up by Paul and returned the following day. Job done to a high standard and Paul is a gent.
Everything was explained clearly by my adviser Charlotte. Everything was completed on time
Clarity and openness. Great service
Jessica is a credit to your business, friendly, professional and efficient.
Good friendly service. I put all my faith into the mechanics
All went to plan as expected
Again never any stress
The service was quickly carried out.
Service and car purchase time has always been efficient and productive
Jessica was excellent. Kept me informed throughout. Very personable too. Obviously bright & well trained. A credit to you
Service reception excellent the young lady who welcomed me on checkin 10/10
Could not fault service provided
Katie put us onto the roadside assistance and Nicole was just brilliant when the car was booked in. Had to think of how they could have provided better service.
Very helpful staff and friendly atmosphere.
Chantelle always makes sure my loan car is perfect, keeps me updated throughout the day and is always available to answer any queries.
We are very pleased with the prompt service. I would like to specifically mention Chantelle from service department for her quick response and accommodating us in the very short time we had left for our holiday in Wales. 5 stars for her.
Perfect service .
Very satisfied. What could have been a stressful situation ended up being a positive experience & that was down to how the repair was dealt with & the professional service given.
Done on time and sent a video of the checks. ??
All work done on time and pleasant staff
Everything was well organised
Great updates directly from the mechanic. Polite and accurate information given. Car provided so I could get to work. Friendly customer service staff. Great experience
Although there was an issue with the parts I was kept up to date on a regular basis
Jess is a Credit to BMW Soo customer focused and very approachable too ????
Having a named contact at service point for work (Chantelle) was appreciated. Diagnostic results communicated in a clear way by the technician (Rhys). Service receptionist dealt with all queries in an efficient manner.
They gave me an appointment, kept it and did what they said they would in the time that they predicted.
All round great experience
Looked after and informed from handing the keys over to getting the car retuned.
MOT completed satisfactorily and on time. At a good price.
Kept in contact
Chantelle was fantastic she kept me up to speed with everything that was happening with my service and the follow up calls after I had my car back was also refreshing
Excellent, Friendly and i was updated by Chantelle with regards my service etc
Very efficient and friendly service staff. Kept me fully informed re pre appointment call, advised when work completed and then when car available to collect.
great service, quick turnaround and friendly staff.
A very professional service from reception through to condition update. Very professional and courteous staff. The condition of the waiting area is excellent with complementary tea/coffee as a welcome facility.
Welcoming friendly check in. Video feedback from technician.
Problem solved quickly and efficiently
Got given a courtesy car, and kept informed.
Went the extra mile
Always top class.
My car was fixed very quickly and at a competitive price
Service staff very knowledgeable and keep me informed
Good service. They keep you updated
Arrangements were good and staff were very helpful and friendly.
I was greeted by Chloe, who explained everything that was going to happen and made me comfortable during my wait. She also explained everything that had happened to my car during its service/mot.
Carried out service and mot quickly and efficiently
Excellent service. Chantelle was very helpful. I worked remotely from Sytner Swansea while waiting for my car. Pleasant environment.
Kept me updated with what work was required on the vehicle, together with the cost. Most helpful staff.
prompt service with good communication
Best BMW garage I have found out of the three I have used.
All was as expected
The process from drop off to pick up was faultless
The service from the store was brilliant even though I did not purchase the car directly from them, they went out of their way to help.
Kept informed of progress through out the day
I was well looked after by Chantelle, who kept me fully informed of proceedings throughout my visit to Sytner, Swansea.
Everything was fine - all sorted.
Lovely waiting area
Satisfied all my requirements
Confirmed appointment, provided advice, kept up to date and apologised for not cleaning car due to covid. Pleasant professional surroundings
Kelly Haslam who dealt with us was amazing. She even worked past her finishing time to make sure we were safely on our way to our destination.
Sytner took over Trainers where a lot of the staff were quite disinterested in a company car customer Sytner are changing those attitudes and succeeding
Excellent service from Jessica Evans
I had an issue with the battery not being fully charged and was given advice as to maintain the battery.
Excellent service polite knowledgable staff
Warranty repair was handled well and am really pleased with the work carried out
Sytner Swansea have Very friendly staff nothing is to much trouble from reception through to the service advisors. Beautiful clean showroom, and a lovely coffee area
no problem with the service
Everything went as planned.
Everything was as expected. Took a little longer than I thought.
Chloe sorted out the service and kept up to date
Stuart spent time listening to our requirements and helping us specify the X1 that would meet our needs - he kept us updated through the relatively short delivery period as to its arrival date. Only disappointment was the Back Order on the Eye One!!
Aimee Williams has been great throughout the process. Went the extra mile to ensure every part of the process was smooth and her customer service has to be recognised as outstanding
As I said Sytner and Stuart Morris made our experience very happy and straight forward for us as usual.
The purchase of the car from start to finish was handled by Phil Griffiths. Everythin went really well and he kept me updated throughout. Phil is an asset to Sytner Swansea and we have become friends over the years. First class.
As before. Excellent product supported by an excellent Sytner team. The purchase process of the vehicle went without a hitch and was an excellent experience.
kept us updated
could not fault Staff and service
Knew what I wanted for my next purchase and it was a very easy to communicate with the sales and finance team.
Great service and communication.
Friendly and helpful
I had a great experience from the time I contacted them to completing the sale
Stuart and the finance team were able to make the experience very comfortable given C19 restrictions.
Smooth hassle free very organised
Christian made the deal appear seemless
The team fully assisted in the process and we're open, honest and supremely supportive. Easy snd enjoyable. After sales service was also great.
I had everything I wanted
Clear information provided and kept informed at all times.
Christian and Nick in Sutherland Swansea we're fantastic. as always.
The people at the store were in contact with us with what was happening all the time. Well done all of them ????????????
Salesman very helpful
I was looked after very well by BMW Swansea, in particular Amy Williams and Daniel Creaser. My new car has lived up to my expectations and the changeover from my old car including number plates was made easy for me. A first class experience all round
Always made to feel welcome.