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ABOUT SYTNER SWANSEA.

Find out more about what we do and our team.

Meet the team

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Keith Farrell

Managing Director

Phillip Turner

Used Car Sales Manager

David Hughes

New Car Sales Manager

Leighton Davies

Business Manager

Lee Hancock

Parts Manager

Jonathan Powell

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everyone was helpful and attentive throughout.

Service

Staff are always very friendly and polite

Service

It was amazing!

Service

I felt I had wasted a day.. I had taken a day off work for this and was told it would take 4 hours to be corrosion tested.. and felt the service receptionist was totally uninterested and unhelpful.

Service

Very easy to arrange and treat service

Service

The booking in experience was not what I would have expected from a BMW garage, I felt the person who dealt with me was very short and personally I felt couldn't wait to say the repair may be chargeable, it could have been portrayed in a better way.

Service

All staff I came into contact with were pleasant and customer focussed, I was made to feel like a special customer

Service

Because the mechanics keeps you intouch all the the time

Service

The initial service was great, However, after collecting the car and driving home it became apparent that the service history had not been updated. I now have to re-visit the centre for them to update the service history which is not convenient.

Service

From the moment I entered the staff were very friendly . The man that booked my car in even asked if I would like my car washed and said it would cleaned inside as well which I thought we loverly and he smiled very nice customer service

Service

Compared to the usual BMW communication was quite poor throughout the my Fast Lane Service.

Service

As Question 1

Service

Excellent customer service

Service

Great staff who are very reliable

Service

Complete trust in Sytner BMW. Hassle free, friendly service.

Service

Excellent service

Service

Chantelle was very welcoming, courteous and addressed my concerns professionally and clearly.

Service

Very friendly from start to finish, especially Chantelle Syaid who was very warm and welcoming.

Service

High class service

Service

Excellent service, only slightly let down by car not being ready till after 4pm. I will have no problem using this branch next time.

Service

Very good service from Chantelle .. but very upset overall

Service

Level of service was great, & what needed doing was throughly explained.

Service

They took my concerns seriously and did what they could to make a bad situation better.

Service

Every time I bring the vehicle in for a service the staff are very helpful, professional and always willing to help with any queries or extra requirements I may ask for.

Service

Good clear & friendly communication throughout service ...

Service

Your staff are very efficient and friendly and I'm always given such a wonderful welcome. Only one issue with the service, however. My window washer reservoir was not replenished. I had a warning light two days after service to fill the reservoir.

Service

Staff eager to please and friendly

Service

As previous answer

Service

I would have given 5 stars if faults were found and rectified, but fully understand the difficulty in finding inconsistent faults when they don't present on examination and road test. The vehicle was road tested and ecm was scanned. Told to monitor.

Service

Very welcoming staff who go above and beyond to make you at ease. Friendly staff and a beautiful 'waiting' area with free hot beverages.

Service

Excellent support, including attention to the EGR valve recall. I asked for the paperwork covering the work completed on the recall and was assured that it would be sent on to me once BMW had approved the work. I still haven't received it

Service

Very well looked after

Service

Quick service, professional

Service

Always excellent friendly service

Service

Customer care

Service

As above. Great customer service

Service

would have been completely satisfied but there were no manual courtesy cars available only automatics so had to wait 24hour for a car

Service

Courteous and efficient service

Service

I had booked my car in for an mot and service, I asked if the technician could reprogram the side mirrors to close when locking the car, I was told that there would be a charge to carry out this task, I feel this could be carried out FOC.

Service

Excellent customer experience in every respect.

Service

Problem with rear seatbelt which needed part to be ordered. After 2 days in garage new part appeared to be sub standard so had to return car another day for this to be sorted.

Service

Very helpful, workshop manager very informative and keeps in contact, can't fault sytner Swansea

Service

Repaired the vehicle no quibbles, courtesy car throughout and good communication

Service

Standard of service excellent.

Service

Complimentary car wash poor, large areas of windscreen and offside untouched. Was the machine broken and this was a poor attempt at a hand wash?

Service

Service carried out well and service reception staff are always personable and helpful (fortunately Sytner have retained most of the local outstanding Trainer staff post the takeover)

Service

MOT and new tyres were carried out in a professional manner.

Service

Although wrong part supplied initially and had to leave car another day all alternate transport to from place of work arranged

Service

Purchased a new car- Stuart Morris was A1

Service

The job was done well

Service

Quick, efficient. Easy appointment.

Service

I was happy with my recent visit and how I was treated as a customer.

Service

Excellent! they make u feel special,and that means a lot to people

Service

My problem was solved

Service

The Service department , especially the lady who dealt with me are extremely proffessional

Service

The Service staff were a breeze to deal with and their customer service was excellent! However, how my vehicle got damaged when it only went in for a light replacement is a mystery! But, the service staff did everything to resolve the situation.

Service

Chantelle at the service section when above and beyond what we expected

Service

Work program completed effectively and on time.

Service

Drove home after the service which is approx 15 miles away and unknown to me a plate had been left open underneath my car.i was only aware of this when I got on to my driveway and heard it scrap on the floor. I then had to drive back the next day

Service

We have just ordered a new motability car with Stuart Morris who we delt with last time. He is very professional and honest about the cars and goes above and beyond to help in any way he can.

Service

car was spotless gleaming under the show room lights sales man Stuart Morris was excellent during the handover explaining everything about the car and he also took me out in the car as it was my first automatic and gave me great confidence in driving

Sales

Overall experience excellent the only downside is finding a parking slot when arriving at the centre.

Sales

The sales person, Christian Rees, has always been very friendly and guides us in the choice of vehicle we purchase. I value his advice and have always been satisfied with his import.

Sales

Everything was faultless, from viewing the car to taking delivery. The car was presented perfectly and all controls introduced in a thorough and helpful way by Stuart Morris. It was handled in an exemplary manner by Stuart.

Sales

Deducted a point for car being slightly dirty on collection and virtual dash issues. Expected a little more when purchasing £100k car.

Sales

Car was perfect and service was 10/10

Sales

I was very impressed with the complete package offered and the people who helped me through the process

Sales

Genuinely friendly and informative staff

Sales

I have know the sales person involved for many years (Christian Rees) and he has always been extremely helpful in every respect.

Sales

Mr. Stuart Morris and Mr. Nicholas Hughes made everything so easy.

Sales

Very satisfied, highly recommended

Sales

Everything was taken into consideration

Sales

Everything ran to time and smoothly.

Sales

Great sales manager - responsive, genuine ( a rare quality in any high pressured sales environment) clear, empathetic. You should look to clone

Sales

The salesman (Cam) was excellent throughout. Very helpful and on hand to answer any questions.

Sales

Great personable experience

Sales

From my initial enquiry through to driving off the forecourt I was made to feel special. I felt there was no pressure put on me to make a hasty decision and felt totally confident once i'd decided to proceed with my purchase.

Sales

They were very accommodating to our needs. Amazing service.

Sales

Slight issue with windscreen pointed out at collection with salesperson being very willing to ensure all was done to collect and rectify at no inconvenience to me

Sales

Excellent service and attention from centre in Swansea, particularly with Sales Executive Stuart Morris.

Sales

Honest customer service from start to finish

Sales

The salesman (Gethin Morris), has been excellent throughout the purchase process and has taken the time to check up that all is well with the car

Sales

Would definitely have scored the maximum but there was an issue on collection. However sales assistant and manager showed complete concern about their inability to get everything perfect.

Sales

the salesman Mr Morris was excellent he offered me a test drive and went through all the aspects of the new 3 series he provided all the information on the vehicle I requested and he had a very friendly manner and I felt at ease during the purchase

Sales

Because the service expectations were exceeded

Sales

Excellent service all round. especially from Tom

Sales

Always a relaxed but informative experience

Sales

Quick and simple.

Sales

As we where kept up to date on all aspects of buying and when the car would be available ,originally should have been end of July but was not available,so we were quite happy to wait for the 1st September registration which made more sense .

Sales

Purchased numerous cars with the same person.

Sales

Should have been given longer instruction than 10 minutes, still working out how to set radio channels onto favourites, and setting sat-nav.