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ABOUT SYTNER SWANSEA.

Find out more about what we do and our team.

Meet the team

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Keith Farrell

Managing Director

Phillip Turner

Used Car Sales Manager

David Hughes

New Car Sales Manager

Leighton Davies

Business Manager

Lee Hancock

Parts Manager

Jonathan Powell

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The level of service and after care provided by Chantelle was outstanding. So refreshing in this day and age.

Service

Door to door collection and kept informed of progress all the time

Service

Chantelle; great service and communication.

Service

Very helpful and true to their word

Service

excellent service problem identified with car and fixed with in 24 hours

Service

completed in a timely manner. Telephone conversation re findings very helpful

Service

Extremely pleased with all the care taken in showroom during this awful time. Everything sanitised. All staff seemed happy to help in anyway and were really friendly ??

Service

Work carried out fast and at a great standard

Service

Good quality experience

Service

Very happy with response from dealer to problems

Service

Easy to drop the car off in a COVID secure manner and it was ready when expected.

Service

The service is faultless

Service

All dates and times were adhered to which made it easier to arrange my day.

Service

The service was excellent chantelle went above and beyond to help with contacting the warranty company and myself to resolve any issues and message's no matter how small back to me to make sure I understood everything throughout the exchange.

Service

The necessary work was done to my satisfaction.

Service

Simon Evans dealt with all aspects very effeciently.

Service

Chantelle was extremely helpful and understanding that I had to travel from Tenby due to the closure of our local BMW dealership.

Service

As I was going to be in the Swansea area for a few days I decided to get my car serviced at Sytner and was very impressed. The staff were very helpful and with short notice booked the car in for me. They topped up all the necessary fluids correctly

Service

Polite staff and extremely helpful

Service

everything was done swiftly

Service

Efficiency ans quality of work

Service

had the car back in 90 mins - staff were excellent

Service

Your representative Charlotte is always kind and helpful when ever I contact branch and keeps me informed on my cars service or repairs which is always appreciated by my family

Service

Excellent service both at reception and in the workshop.

Service

I would like to thank Simon Evans in particular for his professionalism on the day of my cars service. Made me feel completely at ease and was very helpful throughout. A gentleman.

Service

Everyone was very helpful.

Service

Jess and the rest of the team are very professional at Sytner Swansea! Jess, Chantelle and Kelly always go above and beyond to meet my needs and are a credit to Sytner Swansea and deserve a special mention!

Service

Due to the exceptional standard of customer service provided by Jess and Kelly both based at Synter Swansea.

Service

Could not fault arrangements.

Service

Jess was extremely helpful and went above and beyond with regards to an unexpected problem. Jess kept me up to date and informed and chased the appropriate people. It was a stressful time and Jess definitely helped me through the process

Service

Dealer was very good but it means I have to take a day off work to use them

Service

Couldn't be better

Service

Chantelle has always gone above and beyond to provide a 5 star service. She goes out of her way to help and makes me feel like a valued customer.

Service

The recall work was completed in a shorter time than anticipated. The Cars health check was useful information.

Service

There was abit of an icup But I was very satisfied when the manager sorted it out Thank you Mark

Service

Well presented and polite staff. Clean and well presented show room.

Service

Excellent service at Swansea garage...

Service

Very pleasant assistant dealt with me all the way through the process. Very clean dealership.

Service

Very efficient and professional

Service

Did what was agreed in the time agreed.

Service

Service carried out effectively and timely under the covid-19 restrictions

Service

Everything went smoothly

Service

Was as expected. Everything explained beforehand. Work carried over to the following morning which on the one hand saved having to come back but i did need to hang around.

Service

I was very satisfied although cost is always going up!

Service

ALL the staff at Haverfordwest are first class. I cannot fault them. It has been an absolute delight dealing with them

Service

Very professional always

Service

Simple booking process. Good communication and a quality job. Jess was very helpful.

Service

Staff have always been efficient & polite. Will miss them. Hope they are going to be redeployed

Service

Quoted extra £100 for dealing with Air Conditioning System that had never workrd probably since purchase of Car 2019.-( probably insufficient gas installed). Unable to access dealership in Haverfordwest due to Covid Lockdown and previous long Winter.

Service

My car was not repaired on the day I brought it in and I had to return the following late afternoon to collect it.

Service

Surprised me seeing as their sales people on past experience are rude and disinterested. I would have given 5 stars but that fact still doesn't sit well with me.

Service

see above!

Service

As above

Service

Your service receptionist Chloe Griffiths was exceptional with her manner and assistance.

Service

Seamless from start to finish

Service

Always a warm welcome and made to feel valued as a customer

Service

No compaints

Service

Fast efficient and friendly service.

Service

Always a great service and warm welcome in Swansea

Service

Very friendly and couldn't do enough to help

Service

Completed everything I required.

Service

Everything explained and carried out as it should

Service

Staff were very helpful

Service

Chantelle Syaid, Service Advisor was very welcoming and pleasant with a very professional helpful attitude.

Service

It was a Recall not a Service and it was completed in good order

Service

Dealt with the COVID restrictions well

Service

Since I purchased the car service has been second to none

Service

Very polite and courteous, very flexible booking both cars in the same week, to meet my requirements.

Service

We were assisted by Chantelle Syaid who was extremely professional and helpful throughout out the process of our repair

Service

Excellent and informative service

Service

Everything was fine, no problems

Service

The servicing was done in a swift efficient manner and Chantel was welcoming and helpful in answering any questions I had

Service

Very friendly, professional service from Jess and the Service Desk team. Got me the best price for my service, kept me informed and also got the job done ahead of time. The video from the tech for the vehicle check is excellent

Service

Pleasant and friendly staff

Service

I was contacted every step of the way to let me know what was happening all the way up to collection. The surprise of the car being hidden under the sheet was a fabulous touch and gave me a feeling I will never forget

Sales

The service dealing with Stuart and Matthew at Sytner Swansea was superb - friendly, but professional and efficient - from start to finish and the M4 is obviously superb too!

Sales

Oliver was excellent and went out of his way to make sure I had everything I needed.

Sales

Comprehensive support

Sales

salesman went above and beyond to explain everything

Sales

The service I received from Sytner Swansea was outstanding. Oliver Santavy the salesman was a pleasure to deal with, from the moment I went in to browse, right up to the collection of my car.

Sales

Christian Rees, Sales Manager is always excellent. Fair and straightforward approach to buying our cars.

Sales

Not our normal experience due to Covid19. But considering the circumstances the staff did very well.

Sales

From my initial enquiry, the team at Sytner Swansea were nothing less than excellent. Their product knowledge, courtesy, understanding and helpfulness made the whole process faultless and most enjoyable.

Sales

Stuart Morris Has been excellent he has kept me up to date with the car lt has been a pain with lock down but this has been out of his control we have bought a few cars through Stuart so we new we were in good hands would definitely use him

Sales

Impressed with test drive was given excellent opportunity to try the model

Sales

Delivered as instructed, no wash or hoover

Sales

All very easy to do, sales person set everything up so that I had to do very little

Sales

Nick was really friendly and helpful throughout, couldn't fault his service.

Sales

always kept upto date even with Covid going on.

Sales

Flexible and convenient delivery of vehicle.

Sales

The sales person has been extremely helpful throughout, he's very approachable and never fails to return calls or emails.