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ABOUT SYTNER SWANSEA.

Find out more about what we do and our team.

Meet the team

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Keith Farrell

Managing Director

Phillip Turner

Used Car Sales Manager

David Hughes

New Car Sales Manager

Leighton Davies

Business Manager

Lee Hancock

Parts Manager

Jonathan Powell

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent faciities and service reception, Charlotte was really excellent.

Service

Service staff were very customer orientated to provide a good front end experience

Service

very professional

Service

I was keep informed by your staff and was happy from start to finish. Well done ??

Service

Very professional, Hayley kept me informed throughout the process arranging a replacement vehicle when it was needed. The video showing the problem was very informative and a great idea.

Service

Everything carried out to my complete satisfaction

Service

The service was quick and efficient.

Service

Great service Chantelle the girl I delt with could not do enough kept me updated throughout

Service

No issues whatsoever

Service

Satisfied job was done

Service

Simply because of Chantelle. Excellent with every single aspect of customer service!!

Service

Very professional approach

Service

Excellent service

Service

Jess in the service centre was amazing.

Service

Chantelle went out her way to help

Service

Received fabulous service from Chantelle and others - kept me informed and were very helpful throughout

Service

Chloe was very professional

Service

Totally professional communications and insured I was update with the processes. I was provided with every step of the process including booking time and date by both e-mail ant test superb****** Excellent report provided video. Thank You ********

Service

Service manager was very helpful and kept us informed of progress. Thank you

Service

The work is done well

Service

Service completed in the time specified.

Service

Friendly and efficient

Service

Very helpful and informative sales staff. Dealt with issues as they arose during sales process.

Service

Lovely staff, quicker than promised

Service

Staff were excellent, really helpful.

Service

Kept up to date with job in hand

Service

Very through

Service

I informed them of my work commitments and they agreed to keep my car for longer no issues.

Service

Efficient service

Service

Able to fit me in at short notice

Service

Service receptionist was polite, helpful and very well organised.

Service

Service was spot on

Service

Completed without any drama really goof service

Service

The site was well located and the place was very clean. The staff where very friendly and we're very helpful. My car was booked in last minute but this did not change the level of service I received.

Service

Kept up-to-date with everything that was happening, Chantelle was very polite and gave excellent customer service

Service

Good service comfortable surroundings whilst waiting for the service

Service

I was treated with respect and efficiency by the staff including my main contact Jessica Evans.

Service

I was very happy with the service at Sytner even under these stressful times

Service

Efficient and timely service

Service

On this occasion I had the delight of meeting 'Chantelle' who provided me with 10/10 service, excellent product information and quick email response once again thank you for all your help with the recent work on my 1 series.

Service

Friendly and efficient

Service

Nice friendly staff. Always felt reassured.

Service

I was very happy with the service I received, from the time I booked my car into the Swansea Sytner branch. Chantelle Syaid in the service department couldn't do enough for me, and she was very attentive to my needs.

Service

Kept in the loop regarding the progress made on issues.

Service

Great communication

Service

They keep me well informed and as both my card have been dealer serviced from new there are never issues ues

Service

Communication was excellent. I was informed of any change during the repair.

Service

It was good

Service

So pleased the complimentary wash has returned

Service

Very helpful

Service

Always had excellent service

Service

Yes the service agent was lovely and everything went well. He explained what to do if the same thing happened again

Service

Good communication, pleasant staff and reasonable prices (on line booking).

Service

Friendly staff and helpful and explained the progress at the start

Service

Work carried out with no problems

Service

Once able to deal with staff at Swansea directly it was brilliant service. Personal attention was great , particular shout outs for Kelly Jessica, who helped every step of way and kept me completely informed.

Service

Kept in touch at every aspect.Superb service

Service

Services done on time

Service

Chantelle answered all my questions promptly put my mind at ease very approchable and polite top service ??

Service

The comprehensive explanation on the video provided by the technician who worked on the car gave me confidence that the work carried out was of a high standard.

Service

Efficient service, polite helpful staff

Service

You looked after my car like it's your own so that's good enough for me

Service

excellent service

Service

The work to the car was carried out to a high standard and with in the specified time fame.

Service

Kelly Haslam and Jessica evans were extremely helpful and couldn't do enough to ensure things went smoothly. As I was going on holidays and needed a car with tow hitch Kelly made this happen.

Service

Because they listened to my complaint after first visit and corrected the problem.

Service

Prompt friendly and efficient

Service

Extremely satisfied

Service

Unusual problem sorted

Service

Service manager was good and the time was accurate

Service

I was very pleased and reassured by the whole experience particularly with the current virus situation

Service

Kept well informed

Service

Smooth and easy

Service

On-line booking made the whole process simple and trouble-free.

Service

Again, from reception through to Jessica I could not fault the service received

Service

The service reception staff,especially Jessica were very helpfully.

Service

When we said we had to be somewhere we were given a courtesy car straight away

Service

Service on the day was first class

Service

From getting the appointment and regular updates through omnichannel it is a great experience

Service

Every one was so polite. And really helpful

Service

Video explaining everything, staff also explained everything and all staff were polite and helpful

Service

100% perfect from salesperson to mechanical engineer

Service

Always a good service

Service

The problems I was having with my car all seem to have been properly sorted.

Service

You did what needed doing in a reasonable time frame

Service

all went smoothly and nice squeeky clean car when finished

Service

Completely satisfied. Video gave reassurance regarding cars condition and clear advice.

Service

Easy to deal with

Service

All work carried out without a problem and very efficient and effective interaction with Syntner

Service

Service department was V/Good

Service

GREAT

Service

Also Jason helped me out with the BIK tax at a minute notice and explained and shared all the details

Service

Job was done and not too long to wait

Service

Prompt and efficient. Morgan conducted himself very professionally.

Service

Well organised, but because I had to travel such a distance for my service I had to sit in for nearly 3 hours waiting. No drinks available, covid of course, nobodys fault, but a long wait.

Service

Staff were really friendly and helpful

Service

Made me feel most welcome. Jess went put of her way to look after me and kept me up-dated during the service.

Service

The service was well carried out and the member of staff had good product knowledge and informed me of an item to be addressed when the car comes in for mot.

Service

The car was in for a repair to faulty soft top, but the technicians could find no fault despite extensive tests. No charge and my mind set at rest. That care keeps customers.

Service

Very friendly and very efficient

Service

Very satisfied

Service

My service was carried out very efficiently and quickly this time around as i wanted to wait for my vehicle, well done Sytner.

Service

No complaints very satisfied with everything

Service

Work and pricing notified before commencement and carried out to complete satisfaction.

Service

Everything dealt with quickly, kept informed throughout.

Service

High level of overall service.

Service

No problems to complain about.

Service

Problem solved

Service

Took care of my car.

Service

Car was finished on time, no issues

Service

Easy to deal with, very supportive and pleased with their customer service

Service

Communicated well. Service timely and informed.

Service

Excellent service.

Service

The staff (Hayley) were working under the COVID restrictions but still managed to deliver very good service.

Service

Quick and efficient repair very satisfied

Service

No problems encountered

Service

Dealt with the recall swift and professional

Service

Excellent communication

Service

I was very happy with the service and staff.

Service

I have no reason to say that I was unhappy with the service I received.

Service

Perfect!

Service

Excellent welcome and customer service at Sytner. Text alerts keeping me updated of progress. Excellent and really impressed particularly as my car is 14 year old but I still mattered to the team. Thank you

Service

Staff were pleasant, service carried out in good time

Service

Friendly & professional staff on reception. Service completed promptly and I was kept informed of progress

Service

Although on this occasion I was checked in by the Mini department, I received the same friendly, courteous and professional service I've always had by the BMW team. I was advised of this change the day before by telephone, so knew what to expect.

Service

Brilliant customer service

Service

Well looked after, contacted in advance to confirm the appointment and to get details for the courtesy car. I was kept informed during the day on progress so I didn't need to hang around in Swansea for longer than necessary.

Service

Service was quick and efficient - service desk staff were excellent in all respects

Service

Satisfied with personal attention.

Service

Very polite staff and everything was explained sufficiently to us. Follow up call was appreciated too.

Service

All needs met

Service

Easy to book the car in with a very quick lead time (next day). Whole process was straight forward and very pleased with the way my car drives afterwards

Service

Dealt with, courteous & professionally from Reception through to Service Advisor Jess Many thanks

Service

Great service every time I visit the dealership Darren your service Manager always looks after my car for me

Service

No problems encountered

Service

Service and car was felt with professionally

Service

Very professional and knowledgeable service advisor

Service

Stuart's support and customer care was outstanding

Sales

As usual very friendly and great service

Sales

good communication from mike pochard

Sales

Very satisfied, great communication all the way, and they made the transition very easy.

Sales

The staff at BMW showroom look after their customer very well and quick to respond to any queries.

Sales

Delivery was on time

Sales

Sales Personnel very helpfull great service

Sales

Sales person was more than helpful. Kept me informed of what was going on especially because of delays in delivery. Whenever I phoned he always returned my calls.

Sales

Prise and Respect the Professionalism of Stuart Morris , for making this happen I explained to him what was needed , he gave me the confidence for the order to be left to him. Many thanks to you all P.S Great interest in this SUV with all ages

Sales

I received updates throughout the process and was delighted when the car arrived earlier than expected.

Sales

Very happy with the service

Sales

Difficult to manage during COVID but purchase and collection handled professionally

Sales

Great assistance from Stuart Morris I was baying a car from distance for a first time as this was new to me I was very stress but Stuart made all nice and easy Definitely very professional and helpful:-) Thank you Stuart

Sales

Always kept up to date and very helpful

Sales

Everything was explained very well and the experience was extremely easy

Sales

The car was ready for me when I arrived with most of the paperwork completed. The only paperwork not completed required my signature. From start to finish he was excellent in keeping me up to date with progress.

Sales

Because I was completely satisfied

Sales

from the time the order was placed I was kept informed of progress.

Sales

This process was quick and easy. I was given detailed information, the car was on schedule.

Sales

No problems throughout

Sales

Professional, efficient service from Oliver and his colleagues. Comprehensive handover and great attention to detail.

Sales

everything so easy without any fuss

Sales

no waiting. Treated well

Sales

We were always mede to feel very excited throughout the journey, always kept in the loop as to where everything was up to m, from the word go everything about the purchase was explained thoroughly and the same with the delivery, always kept informed

Sales

Alex Hathway with whom we dealt was always pleasant, courteous and helpful