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ABOUT SYTNER SWANSEA.

Find out more about what we do and our team.

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Keith Farrell

Managing Director

Phillip Turner

Used Car Sales Manager

David Hughes

New Car Sales Manager

Leighton Davies

Business Manager

Lee Hancock

Parts Manager

Jonathan Powell

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completely satisfied with service experience.

Service

Everything was good

Service

No problems. Well organized especially in the current climate

Service

Lovely staff

Service

Excellent, despite lockdown

Service

As above

Service

Excellent service.

Service

Car delivered to Swansea BMW centre in the morning with a request for the service team to investigate a noise from the front suspension or steering. Collected vehicle in the afternoon and was informed no fault found. (Continued in next box)

Service

Really made to feel welcome unlike some dealerships I have used in the past. Excellent experience

Service

They seem to be reliable and the staff are first class

Service

Staff where absolutely first class

Service

Great staff

Service

The service was quick as I have hardly used the car since we have had lockdowns. Since the service I have only driven car home and used once for shopping.

Service

The service and Mot was recorded on video and a copy given to me. All aspects of the vehicle inspection was explained to me. There are no short cuts possible.

Service

Efficient booking / no waiting/ clear explanation. The reception was courteous and the follow -up call demonstrated care.

Service

The contact at the dealership kept me fully informed of progress with the car. When an issue was identified that meant the MoT work could not be completed on that day, a replacement car was provided and the work completed the following morning.

Service

Sytner Swansea were very good. They kept me informed throughout and sorted the problem very quickly. The service receptionist who dealt with my car was exceptional.

Service

Very friendly and thorough.

Service

Taking a car for service is just not the same under the covid regime. Despite this the staff at Swansea Bmw were very polite and helpful especially the girls in the service reception at Mini.

Service

They are always patient & careing for older clients. Christian is always outstanding .

Service

The service carried out on the day was prompt and chloe who looked after us was very nice to deal with and very professional .

Service

Sytner Swansea has excellent customer service, very impressed with the friendly staff and efficient,especially in this Covid-19 times . Well done !!

Service

Knowledgeable and polite

Service

very efficiant

Service

No problems. Good personal service from all staff

Service

Took all precautions but still made me welcome.

Service

explained what they were doing to my car in a way I understood.

Service

Always satisfied

Service

Very helpful from initial booking through to collecting the car.

Service

Cant fault the service received

Service

Personal service.

Service

All fine rapidly. Friendly staff.

Service

Jessica in the servicing department was brilliant, really helpful and very friendly.

Service

The employee who dealt with my problem, was extremely helpful

Service

Staff were very helpful, polite and efficient, especially Kelly and Ioannis who dealt with our problem

Service

Overall, very good however, it took a little bit longer than I expected.

Service

Excellent service

Service

Same as above.

Service

Easy drop off and collection. Advance communications were good too

Service

As mentioned above was kept up to date with any changes or faults that came up with my car

Service

A premium brand who provide a premium service, you pay for the best but it is worth it. Short video presentation is a nice touch showing your car and any issues that have been identified.

Service

Great service from the staff given the current restrictions.

Service

Terrible workmanship from body shop, inconsistent reports and an existing fault found after being promised that vehicle was safe to drive by two different technicians, against customer judgement.

Service

First class service

Service

An easy booking service with a free safety check. Contact was exemplary and excellent Covid precautions

Service

The video is very good and informative. The service was carried out in good time.

Service

Chloe provides great service and clear communication.

Service

The repair carried out was very successful

Service

Service procedure in these difficult times was excellent Felt safe while in showroom very good level of protection while waiting for work to be completed Service work I could feel the difference in the car whilst driving home

Service

Courtesy shown by service staff.

Service

Right from booking the appointment to collecting my vehicle it was clear that your staff were proud of representing BMW

Service

Helpful staff

Service

Pleasant, polite and knowledgeable staff with a genuinely helpful approach.

Service

Service on time as advised

Service

It was very easy to book my MOT over the Phone and the staff are very helpful and polite.

Service

Service and MOT completed in the stated time, giving me plenty of time to view and be tempted by the many cars displayed in the showroom.

Service

Quick service, kept informed through the job.

Service

All was new to me but good

Service

Friendly and professional service from staff at Sytner Swansea.

Service

Adam Horton (Sales Executive) was very professional and his communication during the process was very helpful in keeping me informed from order to delivery.

Sales

From ordering the vehicle to picking it up the sales man Stuart Morris kept me updated

Sales

As always great service from Stuart

Sales

Although a different experience due to Covid restrictions everything was ready and the handover was smooth

Sales

Stuart was excellent; couldn't have done more. Great experience and excellent communication. We also had some dealings with Nick who was also fantastic.

Sales

Purchase of car was straight forward and easy.

Sales

Excellent franchise and support service

Sales

Was kept up to date with delivery date

Sales

Easy dealing with friendly and informative sales personnel

Sales

Excellent personal attention by salesperson

Sales

The sales executive we dealt with was Oliver Santavy he was absolutely first class. He made the purhase so easy and kept us updated throughout the process

Sales

Good sale staff

Sales

Alex was informative, attentive and kept me updated through the process.

Sales

Staff went out of their was to be of assistance during the COIV period

Sales

I was informed every step of the way

Sales

Excellent service by Stuart Morris - Sytner's Swansea

Sales

It was bright, clean and well laid out. The staff we're very friendly.

Sales

Again I felt Christian Rees looked after me throughout the sale and, I know he will with the after sales care.

Sales

I belive this was all down to the sales man Stuart Morris I belive his name was in Swansea