Loading...

ABOUT SYTNER SWANSEA.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Keith Farrell

Managing Director

Phillip Turner

Used Car Sales Manager

David Hughes

New Car Sales Manager

Leighton Davies

Business Manager

Lee Hancock

Parts Manager

Jonathan Powell

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service

Service

Could not have been more helpful

Service

First class service and mot

Service

The whole experience was perfect.

Service

Email states procedures car went through to attain MOT. Communication excellent.

Service

Friendly, kept me informed all through the service. Offered me tea/coffee. Relaxed atmosphere but professional. Excellent job.

Service

Excellent service from Morgan - he is a star.

Service

Jess was extremely helpful

Service

Outstanding service from Morgan from the telephone booking to the end.

Service

Service was great and I got what I needed

Service

The car was booked in very easily for the first visit so that the problem could be looked at. It was then booked again for the following week so that the software could be updated to solve the problem. I was given a car while mine was being seen to.

Service

Fixed my car immediately

Service

Couldn't wish for better

Service

Every thing done to my satisfaction. Willing to help. Bent over backwards to assist

Service

Staff were great

Service

In and out as promised - no hassles!

Service

Booking service early guarantees courtesy car and always given regular updates on progress of service checks.

Service

Everything went well

Service

No issues, friendly people

Service

Your representative Tammy took the time to fully explain what was needed to be carried out on the car, & the Garage completed the job on the time stated. Costs were given & explained & there were no surprises.

Service

Can't fault the experience

Service

Alway good service.

Service

I would have been completely satisfied if the service had been free of charge. Otherwise everything was performed to my satisfaction.

Service

They were fantastic with they're service

Service

car fault rectified within a few days

Service

Everything went well

Service

Everything was as expected and they kept me well informed

Service

i find the service team very friendly and helpful

Service

The car works perfectly now and the car was back a day early.

Service

Everything was ok.

Service

Warm friendly staff very helpful, answered every question and I had a lot of questions about what was on the car how to work it and what I could buy in App Store for the car given great service and advice. My service advisor was Jess she was amazing.

Service

The centre fitted me in without an appointment. I was not kept waiting any longer than it took to complete the necessary tasks.

Service

Wifi worked well

Service

Even had a courtesy call after it had been in to see if we wer happy with work

Service

Again, everyone I dealt with at the centre was professional and friendly. Morgan who did the service was extremely knowledgeable

Service

Polite and efficient service from all staff.

Service

Professionalism

Service

Good customer care and service and pleasant staff.

Service

All work is carried out comprehensively and to a high specification.

Service

Car was serviced quickly while I waited.

Service

Looked after in dealership staff always kind and work hard dealing with anything that you need addressing always treat you in a professional manner

Service

The car was picked up by Paul and returned the following day. Job done to a high standard and Paul is a gent.

Service

Everything was explained clearly by my adviser Charlotte. Everything was completed on time

Service

Clarity and openness. Great service

Service

Jessica is a credit to your business, friendly, professional and efficient.

Service

Good friendly service. I put all my faith into the mechanics

Service

All went to plan as expected

Service

Again never any stress

Service

The service was quickly carried out.

Service

Service and car purchase time has always been efficient and productive

Service

Jessica was excellent. Kept me informed throughout. Very personable too. Obviously bright & well trained. A credit to you

Service

Service reception excellent the young lady who welcomed me on checkin 10/10

Service

Could not fault service provided

Service

Katie put us onto the roadside assistance and Nicole was just brilliant when the car was booked in. Had to think of how they could have provided better service.

Service

Very helpful staff and friendly atmosphere.

Service

Chantelle always makes sure my loan car is perfect, keeps me updated throughout the day and is always available to answer any queries.

Service

We are very pleased with the prompt service. I would like to specifically mention Chantelle from service department for her quick response and accommodating us in the very short time we had left for our holiday in Wales. 5 stars for her.

Service

Very professional

Service

Perfect service .

Service

Very satisfied. What could have been a stressful situation ended up being a positive experience & that was down to how the repair was dealt with & the professional service given.

Service

Done on time and sent a video of the checks. ??

Service

All work done on time and pleasant staff

Service

Everything was well organised

Service

Great updates directly from the mechanic. Polite and accurate information given. Car provided so I could get to work. Friendly customer service staff. Great experience

Service

Very satisfied.

Service

Although there was an issue with the parts I was kept up to date on a regular basis

Service

Jess is a Credit to BMW Soo customer focused and very approachable too ????

Service

Having a named contact at service point for work (Chantelle) was appreciated. Diagnostic results communicated in a clear way by the technician (Rhys). Service receptionist dealt with all queries in an efficient manner.

Service

They gave me an appointment, kept it and did what they said they would in the time that they predicted.

Service

All round great experience

Service

Looked after and informed from handing the keys over to getting the car retuned.

Service

MOT completed satisfactorily and on time. At a good price.

Service

Kept in contact

Service

Chantelle was fantastic she kept me up to speed with everything that was happening with my service and the follow up calls after I had my car back was also refreshing

Service

Excellent, Friendly and i was updated by Chantelle with regards my service etc

Service

Very efficient and friendly service staff. Kept me fully informed re pre appointment call, advised when work completed and then when car available to collect.

Service

great service, quick turnaround and friendly staff.

Service

A very professional service from reception through to condition update. Very professional and courteous staff. The condition of the waiting area is excellent with complementary tea/coffee as a welcome facility.

Service

Welcoming friendly check in. Video feedback from technician.

Service

Problem solved quickly and efficiently

Service

Got given a courtesy car, and kept informed.

Service

Went the extra mile

Service

Always top class.

Service

My car was fixed very quickly and at a competitive price

Service

Service staff very knowledgeable and keep me informed

Service

Good service. They keep you updated

Service

Arrangements were good and staff were very helpful and friendly.

Service

I was greeted by Chloe, who explained everything that was going to happen and made me comfortable during my wait. She also explained everything that had happened to my car during its service/mot.

Service

Carried out service and mot quickly and efficiently

Service

Excellent service. Chantelle was very helpful. I worked remotely from Sytner Swansea while waiting for my car. Pleasant environment.

Service

Kept me updated with what work was required on the vehicle, together with the cost. Most helpful staff.

Service

prompt service with good communication

Service

Best BMW garage I have found out of the three I have used.

Service

All was as expected

Service

The process from drop off to pick up was faultless

Service

The service from the store was brilliant even though I did not purchase the car directly from them, they went out of their way to help.

Service

Kept informed of progress through out the day

Service

I was well looked after by Chantelle, who kept me fully informed of proceedings throughout my visit to Sytner, Swansea.

Service

Everything was fine - all sorted.

Service

Lovely waiting area

Service

Satisfied all my requirements

Service

Confirmed appointment, provided advice, kept up to date and apologised for not cleaning car due to covid. Pleasant professional surroundings

Service

Kelly Haslam who dealt with us was amazing. She even worked past her finishing time to make sure we were safely on our way to our destination.

Service

Sytner took over Trainers where a lot of the staff were quite disinterested in a company car customer Sytner are changing those attitudes and succeeding

Service

Excellent service from Jessica Evans

Service

I had an issue with the battery not being fully charged and was given advice as to maintain the battery.

Service

Excellent service polite knowledgable staff

Service

Warranty repair was handled well and am really pleased with the work carried out

Service

Sytner Swansea have Very friendly staff nothing is to much trouble from reception through to the service advisors. Beautiful clean showroom, and a lovely coffee area

Service

no problem with the service

Service

Everything went as planned.

Service

Everything was as expected. Took a little longer than I thought.

Service

Chloe sorted out the service and kept up to date

Service

Stuart spent time listening to our requirements and helping us specify the X1 that would meet our needs - he kept us updated through the relatively short delivery period as to its arrival date. Only disappointment was the Back Order on the Eye One!!

Sales

Aimee Williams has been great throughout the process. Went the extra mile to ensure every part of the process was smooth and her customer service has to be recognised as outstanding

Sales

As I said Sytner and Stuart Morris made our experience very happy and straight forward for us as usual.

Sales

The purchase of the car from start to finish was handled by Phil Griffiths. Everythin went really well and he kept me updated throughout. Phil is an asset to Sytner Swansea and we have become friends over the years. First class.

Sales

As before. Excellent product supported by an excellent Sytner team. The purchase process of the vehicle went without a hitch and was an excellent experience.

Sales

kept us updated

Sales

could not fault Staff and service

Sales

Knew what I wanted for my next purchase and it was a very easy to communicate with the sales and finance team.

Sales

Great service and communication.

Sales

Very good

Sales

Friendly and helpful

Sales

I had a great experience from the time I contacted them to completing the sale

Sales

Stuart and the finance team were able to make the experience very comfortable given C19 restrictions.

Sales

Smooth hassle free very organised

Sales

Christian made the deal appear seemless

Sales

The team fully assisted in the process and we're open, honest and supremely supportive. Easy snd enjoyable. After sales service was also great.

Sales

I had everything I wanted

Sales

Clear information provided and kept informed at all times.

Sales

Christian and Nick in Sutherland Swansea we're fantastic. as always.

Sales

The people at the store were in contact with us with what was happening all the time. Well done all of them ????????????

Sales

Salesman very helpful

Sales

Extremely professional

Sales

I was looked after very well by BMW Swansea, in particular Amy Williams and Daniel Creaser. My new car has lived up to my expectations and the changeover from my old car including number plates was made easy for me. A first class experience all round

Sales

Always made to feel welcome.