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ABOUT SYTNER SWANSEA.

Find out more about what we do and our team.

Meet the team

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Keith Farrell

Managing Director

Phillip Turner

Used Car Sales Manager

David Hughes

New Car Sales Manager

Leighton Davies

Business Manager

Lee Hancock

Parts Manager

Jonathan Powell

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The telephone conversations were helpful and friendly and feedback was given after the job was done.

Service

Sytner have kept me informed at all stages during purchase and servicing

Service

Very easy drove in waiting room very cosy and then drove out again no fuss

Service

Superb customer service from ioannis. Extremely helpful and kept me up to speed with the whole process. He also dealt efficiently with my insurance company.

Service

Have complete trust in the mechanics. Video reassured the status of the car

Service

Chantelle Syaid was excellent in providing the service required and went above and beyond in providing assistance.

Service

They definitely fixed the issue which another centre could not.

Service

Courteous staff & prompt timekeeping

Service

Covid safe environment in the service waiting area.

Service

Customer services adviser Chantelle is so helpful. A pleasure to deal with

Service

As above and less than 1 hour to solve issue

Service

They kept me informed with video links and phone calls, explaining all that was happening.

Service

The Administrator Emma was very helpful. Letting me know when the driver was in my area. She also arranged another vehicle just in case my car would be kept over night. Dylan did a thorough job serving the car.

Service

Excellent communication and customer service

Service

Staff were polite and friendly, and looked after me.

Service

Always been very helpful and efficient

Service

Easy to check in and collect in these unprecedented times.

Service

The car went for the service and was returned within the 90 minute time frame that I was given. Showroom and waiting area were Covid compliant.

Service

Helpful staff

Service

Excellent service, efficient, knowledgeable and very pleasant staff.

Service

Chantel looked after our booking and was professional and a pleasure to deal with.

Service

The customer service receptionist in this case was very polite and friendly with a good knowledge of service issues.

Service

I am on my 3rd consecutive BMW purchased from Swansea BMW

Service

Jess is always very helpful and a credit to Sytner Service team for her professional attitude.

Service

Very quick service, and very polite mechanic who delivered the report on the car. I would happily give 5 stars to the staff, however the dropped marks are for the BMW warranty issues from Nottingham who sold the car.

Service

For the reasons mentioned above and because they were able to resolve a problem arising from your remote booking system.

Service

Simple, safe and efficient service system plus friendly and thoughtful staff (especially under Covid pandemic circumstance )

Service

Chantelle was brilliant through the whole process, even contacted afterwards to check there was no problems

Service

cannot fault the service

Service

All aspects dealt with efficiently

Service

The whole experience was superb and I felt very safe being allowed to wait inside during the service.

Service

Everything went smoothly

Service

Good service. Very polite personal

Service

As above

Service

fully briefed and supported

Service

Once again amazing help

Service

Very good feedback from the staff, kept me informed at every stage. Very satisfied.

Service

Excellent professional and prompt service from the team

Service

They addressed all the issues I had with the car. On the other hand, I believe you could have done better in applying the pandemic related changes

Service

Good service. Friendly efficient staff. Safe place

Service

Chantelle from Service as always very helpful, approachable and kept me in the loop with updates etc.

Service

Appointment times were kept Easy to understand safe systems in place to deal with customers during pandemic

Service

Excellent customer service

Service

Other problem found and dealt with

Service

My service representative made the visit easy and pleasant

Service

Would of liked the car cleaned but hopefully no more recalls

Service

On the day everything went well, can't think of anything that would improve my experience.

Service

Appreciated the personal engagement by Jess on progress

Service

No issues at all

Service

Chantelle is an star! Nothing is too much trouble for her, and dealing with her is an absolute pleasure.

Service

Service was fine, and they're doing best they can with covid restrictions.

Service

Efficient and quick drop off and pick up times

Service

No issues with Sytner, but disappointed that we had to pay for the brake fluid change when we expected that to be covered by the service package

Service

Good service provided despite covid restrictions

Service

The arrangements to have my car checked worked well. Covid-19 restrictions applied which was a pity as my car needed a wash!

Service

I was able to drop off my car the evening before it's service. Good communication with your service department.

Service

As above

Service

The staff were polite, professional and helpful. The poor assistant had to deal with a rude, aggressive and hostile customer before helping me but she remained calm and tried to assist her as best she could. A credit to BMW and Sytner Swansea.

Service

Only 4 stars as car wasn't hoovered and washed as normal- maybe this is due to covid

Service

Recall job completed on schedule and a clean car returned to me!!!!

Service

Again, thanks to Jess and her ability to keep me updated with everything, getting BMW to foot some of the bill, and offer me a courtesy voucher has helped me decide to give 5 stars.

Service

Faultless service

Service

Courtesy of staff and good feedback from mechanic on work carried out and condition of wear items.

Service

Morgan Williams was Brilliant kept me informed of what was going on all the time. Even sorting out a courtesy car.

Service

Completely satisfied. Having responsible knowledgeable people service my car gives me confidence.

Service

Good job done

Service

Nothing to complain about service is just as expected. Top quality.

Service

All staff were very friendly and helpful.

Service

I had a problem caused by the body shop at Cardiff and the Swansea branch got it booked in immediately to rectify it. Excellent customer service

Service

Given the current COVID restrictions it was relatively easy to organise. Very helpful and polite staff.

Service

Good system excellent people.

Service

Staff were polite and helpful

Service

excellent staff

Service

I have always had first class service from my BMW garage in Haverfordwest, very sadly closed by Sytner last year, for the last 39 years and the same from my first service recentlyin Swansea BMW

Service

Good communication and friendly service.

Service

No issues

Service

The service received from Sytner BMW Swansea was exemplary as usual.

Service

Provision of loan car and work completed on time

Service

As above

Service

Gym test team. Jen was excellent!

Service

Very good service

Service

Service advisor, helpful, knowledgeable, courteous , work carried out without any issues

Service

First class service.

Service

Work was carried out effectively and in a timely manner.

Service

Again based on my initial experience, however as above Jess was outstanding.

Service

Service started on time. I was kept informed of the progress. I found the whole experience very well organised even with current restrictions imposed by the pandemic.

Service

Well done very helpful team

Service

The longstanding issue was resolved overnight, limiting my inconvenience. Also you provided me with a suitable car, had my vehicle required the suspected repair timescale of c 3 weeks

Service

Helpful and professional staff

Service

It is the third time the car has been in all for warranty work but every time the staff I've dealt with have been helpful

Service

Prompt professional service from everyone who dealt with the issue on my car particularly the customer service coordinator.

Service

Everything was done, as promised.

Service

Nobody s perfect

Service

My service experience was good, although i couldn't get a courtesy which was a shame?? It was a seamless and pleasant experience, Chantelle is always up for a laugh and a bit of bants - what more do you want? (Apart from a heavy bill of course)

Service

My service person Chantelle was very efficient and answered all my questions. The video of the analysis of my car was very good.

Service

I refer to the above answer excellent.

Service

I've owned many cars but this is my first BMW. The service was really well organised, timed and completed all within a couple of hours whilst keeping them and myself covid safe.

Service

Smooth process

Service

Good customer service

Service

It was very straight forward on the day of service. Very well arranged and service completed in good time

Service

Mostly very satisfied, however, I did receive a phone call saying you'd emailed my invoice. The car is under warranty

Service

Friendly, polite & very helpful staff

Service

Ioannis who i dealt with was excellent. Efficient, friendly, and went the extra mile to sort out a replacement car for me.

Service

Appointment on time and relatively short Covid secure wait.

Service

Efficient service with great service advisor who dealt with everything superbly.

Service

No problems, no delays.

Service

Amazing customer service

Service

Staff couldn't do enough for me nothing was a problem with

Service

Fault less from arrival to collection

Service

Very satisfied and the technician who completed it was terrific

Service

carried out the work required in difficult circumstances due to COVID

Service

They got the job done fast with no messing around.

Service

Excellent customer service

Service

Friendly staff with a good sense of humour

Service

Very professional and friendly with regular updates on the vehicle presses.

Service

Jess handled the booking well, and they found and fixed the issue that two other dealerships had missed.

Service

overall efficiency

Service

A problem with a vehicle and the manner in which it is dealt with is often the critical factor in ones perception of the brand as a whole. The excellent treatment by Sytner Swansea Service Department has been impressive.

Service

Procedure to be followed, under present circumstances explained in detail and simple terms. Live video of inspection provided, and regular phone calls explaining any changes in timings etc.

Service

Communication and service was great.

Service

Very good service

Service

Chantelle was informative and nothing was too much for her and she was happy to answer my questions and provide additional quotes. All staff at the dealership very polite and approachable. Only negative I did not receive the service video this time.

Service

Very professional service .

Service

Screen wash working properly now.

Service

Helpful, speedy, effective.

Service

You told me what you were going to do; you updated me on progress throughout; and you completed the task completely.

Service

The level of service received particularly from Jess on the service desk at Sytner Swansea, is exceptional. Great communication throughout, and takes the time to really understand the needs of me as a client.

Service

Excellent given the current pandemic

Service

The service person I dealt with at Swansea was very professional and made the experience very easy

Service

Oliver did for bmw

Sales

Everything was set up for us and the car was covered for the big reveal which was very exciting. All very covid safe too

Sales

Christian Rees at the BMW Centre is our go-to person and always takes good care of us.

Sales

Stuart is the best sales executive at the centre and makes the process perfect.

Sales

I really couldn't fault a single thing from start to finish.

Sales

This all went without any hitches under the difficult conditions with the covid pandemic

Sales

Everything went smoothly

Sales

Very happy with the car and service provided

Sales

Good service

Sales

Safe covid-19 controls in place, A1

Sales

Stuart was ahead of the game. New exactly what i wanted

Sales

A truly seem less experience, from day of placing the order, to collecting the car. I was kept fully informed of the progress of the car's build and expected delivery to the dealership. The 'Docusign' electronic exchange of documents preferred.

Sales

Excellent communication is the key and Christian Rees kept me up to speed throughout the latter stages of the process!

Sales

Alex has been great throughout

Sales

Under the current COVID restrictions the whole process was undertaken professionally and safely. We did not feel uncomfortable or at risk at any time

Sales

Very welcoming and excellent attention to detail.

Sales

The staff made you feel at home

Sales

Without exception all the staff in Swansea have been friendly, welcoming and professional, Stuart Morris in particular has been helpful, knowledgeable and patient in explaining the idrive system to someone like me who is one of the last Luddites!

Sales

Excellent service and advice. Friendly staff and good looking showroom,

Sales

Regular updates and contact about order progress. Initial delay in EDD overcome.