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I was happy with my recent visit and how I was treated as a customer.
Excellent! they make u feel special,and that means a lot to people
My problem was solved
The Service department , especially the lady who dealt with me are extremely proffessional
The Service staff were a breeze to deal with and their customer service was excellent! However, how my vehicle got damaged when it only went in for a light replacement is a mystery! But, the service staff did everything to resolve the situation.
Work program completed effectively and on time.
Chantelle at the service section when above and beyond what we expected
Drove home after the service which is approx 15 miles away and unknown to me a plate had been left open underneath my car.i was only aware of this when I got on to my driveway and heard it scrap on the floor. I then had to drive back the next day
We have just ordered a new motability car with Stuart Morris who we delt with last time. He is very professional and honest about the cars and goes above and beyond to help in any way he can.
Completely satisfied with the service.
I found the staff to be well mannered with good feedback
I have been given no paperwork indicating what was done at this service
Booked quick service, work completed on time
Excellent personal service
Great service until pickup. I was told my car would be ready at 16:00 so arrived at 17:00. However I didn't get my keys until 17:44 with no explanation. This caused me to miss an important 18:00 meeting - with no warning that there was a delay.
Everything went very smoothly
MOT completed to time and price
Wait was a lot longer than i was originally told
Everything was completed effectively and quickly. Staff were very pleasant and efficient too. No criticisms.
All went fine and to time
First class service.
All of the experience, from initial contact, through to the service delivery process, was progressed in a friendly, but proffesional manner.
Car was taken to Swansea on 14/08 and was advised rear break pads 7mm. On 22/08 was told same break pads were 4mm. Reasons I was given for this were completely ridiculous. Lost all confidence in servicing from Swansea sytner
They were willing to help solve car problem before my holiday
Unable to fix dashcam told 2 day turnaround to order new one then told wait was 4-6 weeks! Asked for tyre pressure warning to be investigated - this wasn't completed When collected car car manual pack had disappeare from from glove compartment
Work done exactly as I required.
Quick service with friendly staff. A credit to the dealership.
Service a pleasant experience as staff very helpful
Chantelle didn't know that the car was not even 2 yrs old + that I had purchased and serviced it at that garage. The mechanic said the brake pads and discs were worn + also not BMW products. After some protestation they said they needed cleaning only
I liked the professionalism of Kelly the lady on the service desk. She was polite , helpful , pleasant and made me feel valued as a customer. Thanks Kelly
A satisfying experience.
Not happy to have to pay for 2 new tyres having car only 2 months
Excellent service yet again from Kelly and all at the service department. Booked my car in for a service, end of warranty check and Mot on a day and time that suited me. I was given a lift home and picked up when my vehicle was ready and kept updated
Excellent customer service from Kelly Haslam
They resolved the issue
From start to finish, I was kept updated and all aspects of my repair was communicated to me. Kelly Haslam in particular was outstanding in her efforts to ensure that I was not inconvenienced while my convertible roof was repaired under warranty.
Efficiency and reliability
Had a rough start but everyone there worked to help me get what I wanted when the time came and they could never do enough for me
Very happy.. and the car was valeted too
Recall work carried out within timeframe quoted and transport provided.
Car not ready when agreed and had to wait 30mins. Otherwise fine
Generally good but cars everywhere, no parking and lack of front desk staff. Car was not ready when told, after waiting 15 mins it arrived still wet and very poorly cleaned (I'd have rather you didn't clean it if out of time...)
The service manager is always pleasant and helpful
disappointed not to receive a replacement car when mine was in for a service and a replacement part but I also understood the hectic schedule due o recalls. A taxi was provided.
Problem not resolved still having problems
the recall letter and email suggested the check/ fix should take about 2 hrs. Sytner wanted all day ( 10-400) No problem.The free car wash was OK but there were still dirt marks on parts of the car -so OK but not 5 star
Sytner were very professional and friendly in dealing with me. The courtesy taxi organised for me took some time to arrive as my taxi was appropriated by another customer
Service provided is excellent and again the staff are superb.
cost of service came to £600 a bit pricey i thought. i was not given a rundown of the cost and the car is going back on the 27/08/19 for an mot.why could this not be done during the service?
Car was in for first routine service under a service contract. Quality of complimentary valet service reflected above in not getting 100%
Quick and efficient.
Video sent later by email highlighted a nail in one of my tyres, which I was able to have repaired in another garage. Even better would have been for BMW to offer to repair the tyre (if repair facilities were available ). Is BMW above this?
All round excellent level of service - particularly on the body shop side. Lorraine in the body shop is beyond helpful and such a pleasure to deal with.
They kept me updated fully throughout the purchase of my vehicle
Serviced within time stated.
The service team are very friendly
For the second consecutive time I have had an issue when collecting the car following a service. This time the car had not been cleaned as had been promised and the last time there were muddy footprints on the drivers side carpet, which I did raise
The problem was sorted quickly and efficiently.
Very polite and friendly, but most importantly, helpful.
My car was serviced my wife was escorted to & from my house to retrieve the vehicle, we were also informed of the new X6 & shown the new model due to be released later this year , all in all great service
Work should have been done on a previous visit.
In relation to my first visit to Sytner Swansea, the customer was left very much to themselves. It was like a clinic when I arrived. No daily newspapers to read and the coffee wasn't terribly heartwarming either. Received a far better welcome in othe
Easy of booking, only let down was lack of parking, but that is not an issue
I`ve only given a rating of 4 as I was waiting 1.5 hrs for just having my rear tyres changed, I know the workshop is always busy and they washed and hoovered out the car but it`s still a long wait.
As above. This is the fourth consecutive time that my wife and I have turned up at the Service Centre only to find that the Call Centre has not conveyed the correct information. It's infuriating.
As above. Would be good if previous loyalty scheme with trainers was reintroduced.
Everything went smoothly. Young lady on the service desk was excellent.
The process was simple, the welcome was fantastic and the service again is fantastic
Friendly staff booked my car in when I wanted,kept me informed and returned my car on time
I was given a email with video clip from the technician who carried out my first service at 2,700 miles.However, there was no sound with this short clip and when I collected the car, the service advisor again tried to recall this video without succes
Went without a hitch
They were very accommodating to our needs. Amazing service.
Slight issue with windscreen pointed out at collection with salesperson being very willing to ensure all was done to collect and rectify at no inconvenience to me
Honest customer service from start to finish
The salesman (Gethin Morris), has been excellent throughout the purchase process and has taken the time to check up that all is well with the car
the salesman Mr Morris was excellent he offered me a test drive and went through all the aspects of the new 3 series he provided all the information on the vehicle I requested and he had a very friendly manner and I felt at ease during the purchase
Would definitely have scored the maximum but there was an issue on collection. However sales assistant and manager showed complete concern about their inability to get everything perfect.
Because the service expectations were exceeded
Excellent service all round. especially from Tom
Quick and simple.
Always a relaxed but informative experience
As we where kept up to date on all aspects of buying and when the car would be available ,originally should have been end of July but was not available,so we were quite happy to wait for the 1st September registration which made more sense .
Purchased numerous cars with the same person.
Should have been given longer instruction than 10 minutes, still working out how to set radio channels onto favourites, and setting sat-nav.
Because we were well looked after by helpful courteous staff
I've been completely and totally looked after by the team at Swansea (Oliver and Tom). They've been attentive and I know they've worked hard behind the scene to keep an eye out and ultimately source me the car they knew I'd love.
I can't thank Oliver enough. He came in for an hour on his day off to hand over the keys because I was unavailable to pick the car up on another day. Too service and it was really appreciated.
My experience revolved around Christian Rees whom I trust completely based on my experience having dealt with him on two previous purchases.
Christian Rees is always a pleasure to deal with
Sales person was very good
Very pleased with the service
our sales person started out very attentive and helpful but we do feel that he knew about the scratch on the car and would have let us drive out so that when we noticed the scratch it would then have been blamed on us
Excellent customer service both from the sales executive and the finance executive. We were very comfortable in our dealings with both of them and at the end of the day felt that we had a good deal in buying the new BMW 1 series.
A very satisfactory experience
Made it easy and straight forward to deal with
Service provided by Christian was first class
Brilliant as usual