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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
540 ratings and 269 comments received in the last 90 days.
08 April 2024
They were very helpful and knowledgeable regarding the vehicle that we were interested in. They went through all the different options that were available and provided a good road test. Delivered on time and everything explained on the handover.
05 April 2024
Deal
04 April 2024
Lewis was fab.
04 April 2024
When I placed my order I was kept up-to-date of exactly what was happening with the production and availability of the vehicle. Through their endeavours I was able to have the pleasure of my new vehicle sooner than I expected. Very knowledgeable.
04 April 2024
Very polite, efficient, organised and exactly as you expect from a Sytner branch.
04 April 2024
No problems car was ready and waiting after driving 75 miles
03 April 2024
I was very happy with the purchase of my vehicle and the time taken to show me everything before I left.
31 March 2024
Great service
30 March 2024
Friendly knowledgeable staff, in pleasant airy surroundings.
29 March 2024
Professional service with a smile
27 March 2024
Great effort made to source car with required spec. Quick delivery. Immaculate car. Functions of the car explained beforehand. 5 day insurance
24 March 2024
a friendly and professional service throughout
20 March 2024
My experience at Sytner Swansea was excellent. Kieran Brannjgane and Nicholas Hughes were patient and worked very hard to find me tge vehicle I wanted. The sales process was smooth and the handover experience first rate. Kieran took me carefully thro
20 March 2024
Everyone very professional and friendly.
17 March 2024
Have been unable complete the history of the order due to lack of space!!! However once the car was available to us Amiee Williams at Sytner Swansea was very sympathetic and supportive with us to arrange the pick up of the new car.m
13 March 2024
Professional, efficient and welcoming staff
12 March 2024
Aimee and Dan managed to source my new vehicle and hand it over to me within the period of a week from the deal. They sourced the car from elsewhere in the country and had it brought down to Swansea. I thought that was very good service.
08 March 2024
Very good service
07 March 2024
Very- the whole process was stress free. Staff were helpful and friendly
06 March 2024
Very satisfied
05 March 2024
Very attentive and friendly staff very relaxed atmosphere.
03 March 2024
Exactly what I wanted
03 March 2024
I had the best salesman ever
01 March 2024
More than satisfied with the service provided by all the team involved during the purchase of the car. Can't praise them enough, Matthew, Aimee and Dan thank you for your service and support during the two years that I have been with you at Sytner.
28 February 2024
Because it was
25 February 2024
Some claims by the selling staff were dubious and misleading
22 February 2024
Paperwork was a little tedious, but understandable.
22 February 2024
Very good attention and knowledge from Daniel and Aimee at Swansea. Sourced the car to specification, handled finance well and perfect handover.
22 February 2024
Salesman resigned day of delivery. No follow up
22 February 2024
Excellent Service we received from All at Sytner BMW Swansea, the collection of the car was perfect in every way.
22 February 2024
First class.I would never go anywhere else now to buy a car.
22 February 2024
Extremely nice people to deal with and very pleased to help the customer
28 January 2024
Smooth service. Purchased a lot vehicles over the years there was nothing specifically additional during delivery such customer gifts.
27 January 2024
Great
27 January 2024
From the first day to picking up my new car the experience was amazing. Up until we finally decided on the colour and spec of the vehicle, we were never pushed or rushed to make a decision. The information from the sales team was always positive.
27 January 2024
Delivered on time and kept updated through the process
18 April 2024
Excellent customer care polite and courteous
17 April 2024
Because I am satisfied with the work done and the employee's so helpful
17 April 2024
The experience was great no problems
17 April 2024
My car was picked up at my home by Darren an returned back services and MOT'd. Darren is a great ambassador for the company.
16 April 2024
The lady at the reception that handled my service was very friendly and professional.
15 April 2024
Still waiting on a replacement tyre repair bottle for the pump, but other than that great service!
15 April 2024
Everything was as it should be. A very experienced BMW team who knew what was required and went above normal service expectations.
15 April 2024
Good customer service. Service could have been cheaper
14 April 2024
Servicing and MOT was completed in a timely manner with the convenient provision of a loaner car. I'm still waiting for an update on an outstanding re-call, but it's not critical.
14 April 2024
I just came off a night shift and came straight to BMW for an MOT, Chantelle Syaid looked after me while being there and she was very polite, she managed to get the car done quicker due to myself being awake since the previous day.
14 April 2024
Excellent Service Experience, all Service Parts Department and Reception Staff that I met were extremely friendly and helpful especially my designated Advisor for the day Caitlyn, who was genuinely warm friendly and engaging.
13 April 2024
Kieran looked after me and as always made things easy.
13 April 2024
Brilliant service although running behind a little and didn't get a video of the health check this time. Apart from that, brilliant as always. Lovely people working there and always helpful.
13 April 2024
Easy experience
13 April 2024
Part required was not available
13 April 2024
The team were brilliant, took time to understand my issue and completed the work I needed doing to a great standard
13 April 2024
Looked after me and my vehicle
10 April 2024
Super professional, friendly, competent, reliable, honest all round amazing service
10 April 2024
Again, professionalism - even to wash and clean the vehicle at the end.
10 April 2024
All was spot on
10 April 2024
Always helpful
09 April 2024
Great service, found what I was looking for.
09 April 2024
Friendly staff, efficient and helpful
09 April 2024
They took care of every last detail
09 April 2024
Caitlyn Hanratty was outstanding and promptly attended the issue
09 April 2024
Because they tell you when to drop the car off and when you can also pick it up and the job is always done
08 April 2024
One service I had was not good the engineer has cut a sound reducing cover at back of the engine to get at plugs 5-6 to save time rather than take off what was necessary to get at them. He will not be working on my car again.
08 April 2024
Excellent service and quick service
08 April 2024
I was called by them after leaving and a message was left to contact them urgently, I did this after I arrived my workplace and a message was left for the person to contact me and she never did. I am still waiting to hear from them.
08 April 2024
Quick service. Thanks
07 April 2024
First class experience
07 April 2024
Kept informed on cars health status by video link throughout.
07 April 2024
Completely satisfied with the collection and return of serviced car by Paul, thank you.
05 April 2024
Friendly and efficient service on the day from Hayley.
05 April 2024
Left me waiting 1.5 hours just to get my car back and didn't get the complementary wash and hoover.
05 April 2024
Good communication & good friendly helpful service
05 April 2024
Quick and reliable
03 April 2024
Wrong information provided my vehicle tech
03 April 2024
Done in a good timely manner. Made to feel like a valued cuatomer
03 April 2024
Work was carried out as promised and within the timescales given.
03 April 2024
Because even though there was nothing wrong with my car , it was still nice to have it checked over.
03 April 2024
I thought the whole team were very supportive,I thought they worked very closely and and as a team were very successful.
03 April 2024
I habe come here for a re call of a coolent job. When I delivery my car there were no ligth on dashboard. And I also asked for a service. When the job done the engine management light was on. I told them to look at the car as I would drive another 2.
03 April 2024
Looked after well
03 April 2024
Everything Excellent
03 April 2024
It was really easy to book a slot of my convenience and the staff were courteous throughout
02 April 2024
The service was carried out promptly within the time allocated for a drop in. However, as it was a drop in there was not adequate time to look at a problem with my apple car play answer phone system which is behaving incorrectly
01 April 2024
Good job well done
01 April 2024
All work completed and carried out within the time schedule when I receive the car back it was washed and hoovered inside you can't get better than that really happy
01 April 2024
outstanding issues not resolved
01 April 2024
The service was completed in a timely manner. The staff are friendly and professional.
31 March 2024
Unable to locate potential leak in rear diff. Further visit required over 2 days to re-check
31 March 2024
The experience was good. However my car was in for service and MOT. All was working with the car when i arrived but on leaving my 'Autohold' was not working. Needs a further visit and i live near Tenby.
31 March 2024
Great service as usual.
30 March 2024
All good but price leaves a bad taste.
30 March 2024
Person that met me in the show room was really polite and helpful
30 March 2024
Following the conversation regarding the car needing oil at 7k, I was told it was unusual and was charged £20 for oil and a 2hour round trip to collect. I was also told there was a brake recall on the car but BMW have no parts to complete the work.
29 March 2024
Staff were clear and helpful
29 March 2024
Very satisfied as you always meet expectations.
28 March 2024
All the staff at the dealership were very professional, friendly and made me feel welcome. I trust the work carried out.
28 March 2024
Staff always professional and friendly.
26 March 2024
Everything fine with the car .,
26 March 2024
Friendly, efficient
26 March 2024
Wasted space are useless
25 March 2024
Business dealt with easily
24 March 2024
Accommodated us although we were late as a result of motorway closure
24 March 2024
my daughter the main driver she deals with all matters thanks
24 March 2024
Some of the display was changed and I found this confusing e.g. no time or date and unable to set these myself. Also the battery was very low when I drove home resulting in losing all lights when I got home. It was fine the following morning.
24 March 2024
Had problems with a faulty spark plug after servicing, it was sorted ASAP on the same day
24 March 2024
Dropped off, repaired, picked up Very happy
24 March 2024
Friendly staff Smart surroundings Plenty tea and coffee
24 March 2024
Upon picking up my vehicle the technician had left clips off heat shield, Maf sensor cable not secured, coolant hose not secured. The health check was provided from my previous visit and not recent. Overall a really poor visit this time.
22 March 2024
Good courteous service, car was ready when requested. Though asked not to wash it could have been vacuumed out.
21 March 2024
Caitlin was lovely, really helpful. Good communication from her which is something that can be quite tricky in a service role so really pleased.
21 March 2024
Efficiently dealt with Hayley was very good
20 March 2024
I am generally satisfied. However, a map update was due for this service which could not be done as the software had not been ordered in. Similarly, the map update that should have occurred in 2022 was not done despite having paid for it via Emac.
19 March 2024
Excellent service.
19 March 2024
As above
19 March 2024
see above
19 March 2024
Lots of correspondence...lots of help.
19 March 2024
Very professional
18 March 2024
Courtesy car not availbe for a recall fault
18 March 2024
Yeah happy
18 March 2024
Thorough and professional service. Kudos to Lindsey and her team.
17 March 2024
I was well looked after. Kept up to date.
16 March 2024
Perfect
16 March 2024
The woman who greeted me was amazing
16 March 2024
Still not completed correction to my car - due for further visit next week.
16 March 2024
Staff were very helpful
14 March 2024
The staff was so polite and helpful
14 March 2024
First class every time.
13 March 2024
Car recovered back to Sytner very quickly on Wed 6/3 and a hire car provided. Sytner called Thurs 7/3 to advise the car was fixed and being returned, but it didn't arrive until Sun 10/3. Hire car taken away Fri 8/3.
13 March 2024
No concerns
13 March 2024
The service was efficient with helpful staff albeit a bit expensive.
12 March 2024
Do not answer email , slightly rude but argumentative
12 March 2024
Prompt service timings and work completed as required
12 March 2024
Everything as expected
12 March 2024
Very easy to deal with.
11 March 2024
Friendly staff. Very courteous. Snack and drinks bar is lovely. Overall very satisfied with the service
11 March 2024
Car wasn't really cleaned. Longer than planned. And computer update were not done.
11 March 2024
Chloe was very polite, professional and helpful
11 March 2024
Very nice lady and very helpful
11 March 2024
Sytner Swansea sold me a car with inadequate tyres. One could blame Bridgestone as they made these rubbish tyres, but according to the Which magazine legal team, it is Sytner who should be chasing up these tyres and getting them to Bridgestone.
11 March 2024
All this would have been avoided had the mechanic replaced the key as requested when I brought the car in for the service back in 2023. I am now in an unfortunate and expensive predicament.
11 March 2024
The quote when booking was £438.63, but the invoice was £469.28 which I only noticed when I got home. A month has passed since the service and the amount was queried. No refund yet received.
11 March 2024
All went smoothly as arranged.
11 March 2024
You are warmly greeted everytime you walk in. The most beautiful cars to look at whilst waiting. Wonderful service and sales staff. Great waiting area with a huge range of refreshments and snacks. A video sent to you about your car and any issues.
11 March 2024
It took a bit of time to work out what the solution was to my problem, but Lindsey Coleman was excellent in sorting things out
11 March 2024
Again, excellent service.
11 March 2024
Excellent. Communication was faultless. From the time I arrived I was escorted to the reception desk and met my service advisor. Chantelle Syaid. The car was in for a service having bought it as an approved used. Chantelle arranged for all works.
11 March 2024
Would have been 5 but on this occasion I didn't get replies to my two emails asking for assistance and had to wait an excessive period of time albeit in the customer lounge, whilst a replacement tyre was fitted. Despite the work being booked in.
10 March 2024
Lovely area to wait when your car is being serviced. All the staff were lovely and friendly.
10 March 2024
Again staff were brilliant and point do enough to help!
10 March 2024
Done quickly and efficiently
10 March 2024
Excellent experience
08 March 2024
Staff are extremely polite, informative and efficient.
08 March 2024
Chloe Griffiths was extremely helpful and a credit to the Company
08 March 2024
Great courtesy car, car given back clean, good service from service department.
07 March 2024
I liked the video they did when my car was in for a service.
07 March 2024
Staff are polite and there was regular feedback while the car was being serviced.
07 March 2024
I genuinely thought part would have been included under my BMW used approved warranty. Car was down for cleaning, but it really wasn't great clean at all. I'm not sure I'll use you again to be direct.
07 March 2024
The service at SYTNER SWANSEA is great. Very kind and professional staff.
07 March 2024
Despite a delay in receiving a warranty part I was kept informed of progress and was compensated for the extra 40 mile round trip. Hayley seemed genuinely interested in any problems.
07 March 2024
Helpful staff, but 6 weeks to get a booking for a fault on a new car is not very good
07 March 2024
Always good service but always a wait even when you've booked a check- in time.
06 March 2024
Experience was positive, lost one star due to the poor cleaning of the vehicle not to the standard previously received.
06 March 2024
I had to ask repeatedly for you to look at issues with the car- you just wanted to hand it back after simply clearing the 9 faults that left me stranded!
04 March 2024
Very polite staff
04 March 2024
Kept up to date with repairs
04 March 2024
Very smooth and welcoming
04 March 2024
Faultless
04 March 2024
Very pleasant staff
04 March 2024
As we have a very long way to travel, this was welcomed and accommodated for our visit. We were welcomed warmly by Hayley and the courtesy car that we had requested was waiting and of a very high level and accommodated our child seat as requested.
04 March 2024
Done in a timely way. Nice place to wait. Everything well explained,
04 March 2024
Very friendly staff and thorough investigation and fix of new car niggle
04 March 2024
Satisfied with the service.
04 March 2024
The Employee who dealt with us was excellent, professional & polite.
04 March 2024
Chantelle who was my service advisor was very good and friendly but i do wonder how much of a service my car had as the tyre tread depths they give were not from my tyres also my windscreen wash was not filled so was oil changed or anything else ??
03 March 2024
My car was repaired in the stated time and even washed and valeted. The video health check was extremely useful.
03 March 2024
Very easy to deal with.
03 March 2024
Everything went as expected
03 March 2024
Can't fault anything, Chloe and the surrounding staff were very friendly and helpful
01 March 2024
Keiran was friendly and efficient and did his very best for me.
29 February 2024
Kieran was amazing he kept me informed and went beyond to help
29 February 2024
Everything was excellent
29 February 2024
Polite, professional and Friendly service.
29 February 2024
Cause I was more than happy with the service and such friendly staff
29 February 2024
Fantastic service
28 February 2024
Can't comment on work as haven't had enough rain yet to see if work carried out has been successful.
28 February 2024
Friendly staff comfortable customer area
28 February 2024
Great place good people
28 February 2024
Everything that I wanted to happen happened
28 February 2024
Very polite helpful staff
28 February 2024
Not happy with false info provided re time id need to wait. The fact that there is no end of warranty check so could have saved myself 2hr journey there and gone elsewhwre. Car should have been hoovered but only driver footwell was done.
28 February 2024
Clear description of the process from Hayley, and my car was ready to pick up early as well
28 February 2024
MOT & Service - all carried out very well. Chantelle looked after us well.
28 February 2024
Seen promptly with welcoming staff
27 February 2024
Extremely satisfied with the service experience in Swansea. My service advisor went well beyond the call of duty to ensure my service was completed promptly so that I did not need to catch a train home and then another back in the afternoon.
27 February 2024
Part arrived quickly and friendly staff
27 February 2024
Efficient service from start to finish
27 February 2024
Great support and great communication.
27 February 2024
Issue was resolved
27 February 2024
Again you can't beat exceptional customer service!
27 February 2024
Exceptional
27 February 2024
Speedy and comfortable
27 February 2024
My vehicle is in capable hands and there has never been any mechanical problems following a service.
27 February 2024
Did what was required. No fuss no bother.
27 February 2024
Again everything was organized and professional.
27 February 2024
The dealings with BMW warranty could have been smoother.
27 February 2024
Excellent service
27 February 2024
See above
26 February 2024
Very good level of customer service and service technician support, but the problem with the car (vibration noise) has not been resolved.
26 February 2024
All issues dealt with competently.
26 February 2024
everything was easy, and the staff were all polite
26 February 2024
see above
26 February 2024
Nothing to complain about
26 February 2024
All good, disappointing that even booking the car in 3 weeks in advance, was not able to have a courtesy car, and living 15 miles away it getting back and forth took some organising . Otherwise all good.
26 February 2024
Hayley was helpful and informed
26 February 2024
Had bulb out and it was pointed out ! Would have preferred bulb to have been replaced but can't have it all That's why I didn't give maximum score
25 February 2024
All excellent. I was dealt with by Kieran and Linsey, both lovely friendly people .
25 February 2024
Hopefully they can take the ink of the leather next visit
25 February 2024
Solved the issue we had, couldnt ask for more. However one feedback, is for the technician, they removed the 2 child car seats in the car, but didnt replace them back correctly. They should have advised on handing the car back. Its a safety issue.
25 February 2024
All of the above!
24 February 2024
A pleasant experience.Well organised.
24 February 2024
Effortless drop off. Great communication throughout. Clean and tidy showroom. Friendly and informative staff.
24 February 2024
Politeness, cleanliness of the building Very helpful in answering questions I had. Video text was something I had never had before. Excellent experience
23 February 2024
The team (led by Chloe) were fantastic - very clear communications, they resolved some issues around quotes quickly, and came back with fair and honest assessment of options. I liked the vehicle check video that I received.
23 February 2024
I would have given 5 stars if it wasn't for the fact that as soon as I arrived home, the dashboard indicated the washer fluid was empty, yet it should have been topped up as part of the service surely?
22 February 2024
car handled better than before service, more responsive and quieter.
22 February 2024
I was kept informed throughout the process.
22 February 2024
Repair done ahead of time Excellent communications
22 February 2024
All work explained and coatings very clear
22 February 2024
From the moment I walked though the door the staff were friendly attentive and helpful, all through the process I was kept informed. The service was completed on time and to my satisfaction.
22 February 2024
I booked my car in for a tyre and break check. It took 71/2 hours to do this. The car was booked in at 8:30 a.m.
22 February 2024
Always have good, personal service as long term customer of dealership
22 February 2024
Everything ran to time and I was kept informed of progress.
22 February 2024
Professional and friendly staff, we were seen in good time and the car was ready before expected.
22 February 2024
As above
22 February 2024
Fitted in at short notice and very pleased with the service.
22 February 2024
The first service too over three and a half hours which I thought was way to long despite booking a time slot. The service itself was fine and your waiting area and free coffee was very nice but I was not kept informed of the waiting time.
22 February 2024
Good communication from the service team at Swansea.
22 February 2024
Fabulous customer service, kept me updated on my vehicle
22 February 2024
The service is always first class with the customer facing staff being friendly and accomodating
06 February 2024
Swift, quality service from start to finish
31 January 2024
Friendly and approachable staff.
30 January 2024
Was dealt with Chloe at Swansea and found her very helpful and very polite.
29 January 2024
The car was in for a service the work carried out was great, I always like the video detailing the position of the car. Special shout out to Chloe who was great and kept me informed every step of the way!
28 January 2024
Unashamedly expensive and not all costs explained. Over £160 per hour obviously covers a lot more than the service department costs
28 January 2024
Not completely sure I received good value for money worthy explanation and hand over of the vehicle regarding work carried out, over £336 for a service on an electric car that took less than an hour! With the break fluid the only obvious work.
28 January 2024
Great service
28 January 2024
Very efficiently booked in, problem solved and video of condition of car explained well
28 January 2024
Especially Chloe went above and beyond to ensure the car is fixed in a timely manner. Great communication, clear on the process and the timescales involved
28 January 2024
Quick efficient service.
28 January 2024
Good service from all staff
28 January 2024
Tech guy was very help full
28 January 2024
All work done on time. Video of review of car was hard to understand - mechanic talked very fast in a noisy environment, so didn't really understand much.
28 January 2024
Poor service over charged and damaged paint on my x3
28 January 2024
Totally satisfied
28 January 2024
Service is good , but need to resolve problem with sensor. We live an hour from dealership so any visit takes time and money to visit.
28 January 2024
Staff and service brilliant. In fact, the guy I first spoke to on the phone, was excellent. But..and a big but... Parking was terrible. And not coming from local, I didn't know the alternatives. Stressful. Lol
28 January 2024
My Vehicle was in for a recall,I also booked a courtesy car. The car I was given blew me away,so much that I'm looking to possibly purchase one in the future
28 January 2024
As explained above, to have the vehicle booked in for a simple oil top up and then be told by reception staff they were very busy and to buy the oil and do it myself was unbelievable.
28 January 2024
Great support at the spare parts desk. Let them know. Thank you.
27 January 2024
Had to wait since last November for the recall work to be done.
27 January 2024
Very happy with the service but disappointed with the free wash and inside clean I was hoping for. Interior disappointing. It was frosty that day so they were not washing cars. I thought they could have invited me back for a free wash at another time
27 January 2024
Good revive. Friendly team expert technicians
27 January 2024
I was very impressed with the service at Synter Swansea. I was seen to promptly and the body shop team were excellent. Very friendly and professional service from Simon & Lorraine - and the standard of repair to my car was excellent.
27 January 2024
Terrible see above
27 January 2024
Same as above
27 January 2024
No hassle and I can work in the waiting area which is really important.
27 January 2024
Efficient service with reasonable price.
27 January 2024
As above.
19 April 2024
Lewis Broad was efficient and effective on his communication.