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ABOUT SYTNER SWANSEA.

Find out more about what we do and our team.

Meet the team

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Keith Farrell

Managing Director

Phillip Turner

Used Car Sales Manager

David Hughes

New Car Sales Manager

Leighton Davies

Business Manager

Lee Hancock

Parts Manager

Jonathan Powell

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fairly satisfied, although my connected drive now periodically restarts when on long drives, 4 times in an hour this week alone. Unsure why this is happnening but wasnt happening before my service.

Service

Always a first class service

Service

I was satisfied

Service

Staff friendly and helpful. Good customer service.

Service

Mini valet would of made it 5

Service

Spent a long time discussing a car which was not available. Spent a long time discussing the Finance, price, & inclusions. The tank was not filled before delivery as agreed.

Service

They made me fell at ease and comfortable as soon as I entered, explained everything from start to finish, even sent email and text with the video attached showing everything.

Service

Because they go through the service on line and they let you what needs doing

Service

Did the job within the time-scale

Service

Completely satisfied with the engineering work done

Service

I was treated well by the staff and I have no reason to complain.

Service

Service experience is always good at Sytner Swansea.

Service

Very satisfied with the service experience.

Service

It took 3 visits to sort out problem with front drivers side lights. 1st visit:replacement light unit not in stock 2nd visit:replacement light unit damaged in transit 3rd visit:repair carried out successfully

Service

I am a retired pensioner, living approximately seven miles from Swansea.

Service

Rang to book service found myself talking to someone in a Customer Service Centre. Told Service would take an hour and a half took over two hours as it was a major service Told I could sit and wait did so Told coffee and biscuits supplied. No biscuit

Service

Horrible experience

Service

quick, efficient - brilliant

Service

When service was booked I asked about a lift into town and was told that there were no cars available at that time .considering the service was booked 5 to 6 weeks before the date .

Service

Well informed throughout the whole process and pro active approach when the car went back to have a mirror fixed. Rang me the day before to see if I needed a lift and remind me of the appointment

Service

Friendly staff, work complete within said time scale.

Service

Service was good but MOT charges in excess of most MOT centres My fault for not asking for a price before MOT

Service

I had requested a lift to local shops which was agreed, however this was not mentioned by the staff and after my initial experience I decided not to mention it and walked instead

Service

Very helpful staff - but had to take car back 3 times before the correct repairs were carried out

Service

Nothing was too much trouble. Very friendly and extremely helpful

Service

Aweful service experience. They could not even give me an estimate of cost for a basic service when asked. They did not sort me a loan vehicle even though I had email confirmation from online booking stating I had one.

Service

Very poor

Service

Chantelle has been absolutely outstanding, her customer service is exceptional a real asset to the dealership.

Service

The dash cam was left unplugged and though I was told the work could take 2 hours, it was nearer 4 otherwise it would be 5 stars.

Service

as above

Service

Found the staff discussing personal stuff, during checking in and payment. Got to garage early, though not open until 8.30 where we were asked to sit whilst the team organised themselves. Could be a bit more organised and professional

Service

Job was done to good satisfaction and communication was great. The cleaning of the car after could have been better tho.

Service

The Service Agent , Jade Moore kept me informed every stage of the process , and demonstrated how customer service should be carried out .

Service

I have always had my cars serviced at BMW and have never had a problem.

Service

7 working days for delivery of parts is ridiculous ...!!

Service

The staff were very friendly and most helpful.

Service

As always, Sytner Swansea are friendly, helpful and efficient.

Service

As above and provided with lift to and from my home with very courteous employee

Service

A bit of a shaky start with a new sales person but contacted by sales manager Christian who gave me great service from start to finish.

Service

They are making everything easy for me

Service

Very dedicated...

Service

Problem returned

Service

long wait to book car in

Service

Everything went well.

Service

Having made arrangements for the service history to be restored on the car, the garage refused initially to do this in Swansea. I had a problem with software on the radio / map. This was done in Haverfordwest due to delays in Swansea doing it.

Service

Service of stafff

Service

Lovely staff a credit to the group

Service

Again friendly and professional service

Service

My only issue is with the fact that the job was not completed correctly. How could someone think it was ok to return the car to the customer knowing that the job had not been completed correctly. Saving factor was the customer service from Kelly.

Service

There was no communication regarding my car which had been transported in until I contacted you. I was told my car had not arrived even though my BMW app showed it in your premises. I hat to cancel a meeting to pick up my car as it was Good Friday

Service

Excellent service provided by Kelly Haslam.

Service

Excellent support from service representative (Kelly Haslam)

Service

Would have been completely satisfied but the given time length overran somewhat

Service

No issues. Professional. Very expensive however, but I cannot change this as I feel they have a monopoly on my car due to the service history warranty.

Service

All fine, just unable to fix suspect temp sensor, which would need removal of the dashboard to address

Service

The showroom had nowhere to sit whilst I waited for the taxi with the rotten fruit. Not enough parking. Nice staff. Was fetched by a driver in a Mini which was much nicer.

Service

Very prompt service. It was completed quicker that indicated and the service cost was as expected

Service

The process was briefly explained to me and I was told how long it would take. When I said I would stay I was offered a comfortable chair and tea or coffee.

Service

I had what I went there for

Service

Me and my family have dealt with Stuart for a number of years, and he is always happy to help and thoroughly explains everything.

Sales

If you look at the date the car went into production it took 12 weeks from start of production to delivery, so if the order had gone into production at the time the order was placed I would of received the car as planned.

Sales

The only good part was the salesman Christian Rees, I've bought quite a few cars from him & he's always helpful

Sales

Came away feeling that we got a very good deal. The salesman new exactly what we wanted and was very obliging

Sales

The salesman is an asset to your dealer.

Sales

car arrived sooner than planned which was excellent

Sales

Swift and efficient service.

Sales

Christian Rees made the whole experience memorable

Sales

Great car, great service, supported all the way through

Sales

Although the delivery was slow I was regularly updated by the BMW Centre

Sales

everything was professional sales team was excellent

Sales

This is the third new BMW I've purchased with Christian the salesman he has always promptly arranged a test drive for me and has been very helpful in my choice of model. I'm pleased to say my new car was ready for me to collect sooner than I expected

Sales

Everything was brilliant! The staff were welcoming, the car was immaculate and everything about the car was carefully explained before I left.

Sales

Because I was completely satisfied with what I expected on buying a new car

Sales

Awesome. Dealership fabulous. Everyone helpful. And the car..OMG don't even start me on the car... its spectacularly good! I'm delighted.

Sales

Very efficient staff