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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
450 ratings and 254 comments received in the last 90 days.
23 April 2025
The ordering process was very efficient and things were clearly explained. We were kept informed of the build and expected delivery
19 April 2025
All aspects well managed.
15 April 2025
Very.satisfied with whole experience.
07 April 2025
Everything went very smoothly Kieran kept me informed every step of the process and the car came 6 weeks earlier which was a bonus.
04 April 2025
I feel I am a valued customer and treated as such by staff members
03 April 2025
Again customer service was spot on!
03 April 2025
Extremely satisfied, found me a car, and when it wasn't available, Will found my plenty of alternatives until he found one l liked and the process was simple and easy
03 April 2025
My car was a custom order and arrived earlier than planned. It was well prepared and presented on collection day! Kieran was very helpful during the setup process and got me on the road quickly!
02 April 2025
Everything was explained thoroughly. I always had a point of contact if I needed it
01 April 2025
Catrin Lewis was knowledgeable and not pushy in anyway. Couldn't do enough to help.
01 April 2025
Nice showroom and helpful, knowledgeable team.
31 March 2025
It appears to me that the inside of the windows were not cleaned. Apart from that I am happy with the transaction.
29 March 2025
95% of all my contact was with the same member of staff (Catrin Lewis), who basically sold the brand to me. Never failed to answer any question I had, however minor it was. She was there from start to finish. Excellent.
25 March 2025
Execellent service during the purchase and the delivery. Both these were managed by the sales person, Catrin. Dealing with her was a pleasure.
23 March 2025
All our questions were answered fully and we were able to make our decisions being fully informed
21 March 2025
Very pleased with the overall experience of purchasing a new car at Sytner Swansea. The sales person Catlin Lewis exceptional and very pleasant person to deal with, kept well informed at every stage of the purchase.
18 March 2025
The whole process was faultless and stress free. Car was prepped and ready for pick up on time and exactly as expected.
18 March 2025
Very satisfied during the purchasing and hand over of the new car..
18 March 2025
The staff at the centre worked hard for us in trying to get a trade in offer. They then kept us well informed of progress and gave us a thorough introduction to the new car.
16 March 2025
Will Silcox was extremely helpful.
16 March 2025
Very nice people
11 March 2025
Once again, excellent. Everything was done, as expected, and to the timescale agreed.
06 March 2025
Catrin kept in touch with me with regular updates and was very accommodating when it came to arranging the handover. There has been a minor problem with the new car, which Catrin has dealt with efficiently. She has gone over and above to help.
06 March 2025
The service I received from the sales executive Catrin Lewis at the BMW Centre in Swansea was exemplary. From start to finish Catrin was extremely helpful, informative and approachable. I really can't praise her highly enough.
03 March 2025
Excellent service, no complaints at all. Everything went like clockwork.
01 March 2025
William was excellent to deal with
25 February 2025
Keiran Branigan was our first contact kind helped us in choosing vehicle that had everything we required. Amy was contact on collecting car explained everything that was needed for handover and controls on new car very patient top customer support.
19 February 2025
The overall ease of the service leading up to me getting my car was excellent. Even up to the handover where I couldn't fault a thing.
18 February 2025
I had a fantastic experience with sytner Swansea , I telephoned the dealership and in less than an hour I had done the deal . The sales exec was outstanding and sorted everything very smoothly . My car was delivered on the day and time he said .
13 February 2025
As before the staff take the stress of buying out of the equation and always excellent service
01 May 2025
Kelly Halsam provided fantastic service
01 May 2025
Great service. And nice that they clean the car!
01 May 2025
No reasons to complain except that the person who drove the car had dirty boots on foot prints left on the floor.Dont they use protectors any more?
01 May 2025
Kept informed and updated to the end
01 May 2025
Very satisfied with service I received.
30 April 2025
Treated like a customer should be, greeted by a friendly face and would I like any refreshments.
30 April 2025
Again I was kept informed with my car, only thing I was disappointed In was that I wasn't offered a courtesy car while mine was being looked at
30 April 2025
All expectations are always surpassed.
29 April 2025
as above
29 April 2025
On time, kept informed, all done well.
29 April 2025
As above
29 April 2025
As answered in 1
29 April 2025
As above.
28 April 2025
Kieran listened to my explanation of the problem and arranged for a Technician to accompany me for a demonstration of the problem, and saw it through to resolution with clear communication throughout.
27 April 2025
Fantastic customer service as always
27 April 2025
As above.
26 April 2025
We were made welcome as soon as we arrived at your garage and showroom. There were refreshments whilst we waited and a friendly atmosphere given by everyone working there.
25 April 2025
Very good service
25 April 2025
See above
23 April 2025
Professional service
21 April 2025
Very satisfied
21 April 2025
Not at all confident in the quality of your work. It's not what you may expect from owning a BMW.
21 April 2025
Excellent service
21 April 2025
Great communication by Caitlyn keeping me fully updated with progress on my vehicle.
21 April 2025
Really satisfied with the customer service
20 April 2025
The team are great. Chloe was helpful and kept me informed as to what was going on.
20 April 2025
Simple and easy to book, drop off and collect. Courtesy car provided.
18 April 2025
Great customer service is worth 5 stars. Price isn't.
18 April 2025
As above very happy with whole visit.
17 April 2025
As above.
17 April 2025
Staff all polite and professional.
17 April 2025
See above
16 April 2025
I have given the score as 4 stars as this is the score which most likely represents the satisfaction of the service I received at Sytner Swansea during my recent visit, which was for a recall.
16 April 2025
Did everything that was asked. Good communication
15 April 2025
Quick, kept up to date regularly
15 April 2025
Good service, very quick this time.
15 April 2025
Loaner car was waiting for me, relatively quick turn-around in arrival, and the car was ready in a timely manner.
14 April 2025
BMW Swansea very helpful and informed me step by step during the maintenance of my car.
13 April 2025
Requests done
13 April 2025
Very efficient
12 April 2025
Everyone was professional and helpful.
12 April 2025
Very satisfying
11 April 2025
Parking was awful, but the service was great
11 April 2025
Because they always solve any problems
10 April 2025
No one replies to your questions regarding your recall.
10 April 2025
Wonderful service x
09 April 2025
The waiting area was clean, fresh and supplied with a variety of products to ensure my wait was as stress free as possible.
09 April 2025
Contact with the preferred dealership was a big improvement compared to dealing with the central service number.
09 April 2025
Sytner were ok.
08 April 2025
The work was completed on time, and the loan car was ready for me upon arrival
08 April 2025
All the necessary work was completed and I was kept up to date and provided with a detailed description of the process and findings of a diagnostic check by James Hill
08 April 2025
I'm very happy with the service I get I find everyone polite and friendly
07 April 2025
Very efficient
06 April 2025
Very helpful staff
06 April 2025
Very friendly staff kept well informed about the work being done
06 April 2025
Very good overall service.
05 April 2025
Completely was told my service would take 2 hours and it was bang on time
04 April 2025
Polite friendly efficient
03 April 2025
The staff at Sytner in Swansea were courteous and polite and gave regular updates on the progress of my vehicle repair.
03 April 2025
No issues with drop off or pick up.
02 April 2025
Never had a problem with Synters
02 April 2025
The welcome and Welsh cakes.
02 April 2025
Helpful and informative
02 April 2025
easy to deal with
02 April 2025
Top class in all departments you know the car has been repaired correctly and that is peace of mind
02 April 2025
They couldn't have done more for us. Brilliant service. Everyone was very helpful. Obviously a well trained staff.
01 April 2025
Very
01 April 2025
They have always given us great service would recommend to anyone
01 April 2025
Last time we dealt with Sytner we had a bad experience, so have been going elsewhere. Only came back as it was a recall (plus MOT), so glad we did, really pleased with the service, Kieran Williams was down to earth and so helpful. Great job!
01 April 2025
Courteous and efficient
01 April 2025
Job done quickly and competently
31 March 2025
Great service
31 March 2025
Great service provided
31 March 2025
Listen to customers requests
30 March 2025
Highly professional people
30 March 2025
Excellent service, friendly people, knowledgeable technicians who I'm not afraid to hand my car keys to!
30 March 2025
Unable to complete check in on line. This maybe due to the fact it is a mobility car??.
30 March 2025
Great service and very helpful
30 March 2025
Rear M Sport break caliper has been damaged. Paint scratch off. Noticed this after having the vehicle back from garage.
29 March 2025
All done as e pected
29 March 2025
Friendly and efficient
29 March 2025
Always found Swansea sytner very easy to deal with ,staff always courteous,and was kept well informed,how ever the problem with the car could not be pinpointed and a charge of over£700 to drain and flush the fuel with no guarantees wasn't good enough
29 March 2025
The valet wasn't tip top though I felt a bit disappointed with the valet
28 March 2025
Bmw solved my car's problem
28 March 2025
Slight delay on collision, otherwise would have had a five star.
28 March 2025
Took a few hours for MOT
28 March 2025
No issues with centre but you have poor stock of basic parts - everything is an order and wait.
27 March 2025
Kieran kept me informed about the progress regularly. He really is an asset to Sytner Swansea
27 March 2025
Chantelle was great, communicated regularly and was friendly helpful and a real credit to Syntner. Communication from Syntner website customer services resulted in no response which is very poor
27 March 2025
Chantelle made this pleasant from start to finish
27 March 2025
All great, no issues
27 March 2025
All the staff were really friendly and helpful. My car was sorted and ready earlier than expected.
26 March 2025
I feel the job could have been done quicker , and not delayed over the weekend
26 March 2025
On time, car washed all good.
25 March 2025
All staff were very helpful
24 March 2025
Satisfaction high however James was awful his customer service is poor. Statements like I'll send the driver now on the assumption that we don't work or would be home isn't the correct approach. However Kelly and Paul were great
24 March 2025
Drove off after having a fairly major service (including £73 for a vehicle check--whatever that is) and once on the motorway it was obvious something was wrong. Returned to Sytner where it was obvious that the undertray was hanging off.
24 March 2025
Have confidence that instructions will be covered, has empathy with customer needs and takes responsibility
23 March 2025
Everything went smoothly
23 March 2025
Kiran on the service team is a real asset. He kept me informed and had the patience to help me with series 8 vast technology which l am grateful for.
23 March 2025
My service experience BMW, was the person I dealt with Catrin, was 100% professional. Her understanding of client needs made me feel that I was getting what I requested.
22 March 2025
Excellent service well informed
22 March 2025
They explained everything that needed to be done.
21 March 2025
As above
21 March 2025
My car was taken in on a recall 'because my husband is terminally ill I couldn't take my car in myself and spend time at bmw 'they sent a driver to pick the car up 'gave me free service and valet 'so caring and considerate'thank you
21 March 2025
Very efficient
21 March 2025
The work was completed as promised and at the cost provided before the work was agreed to proceed. Warranty costs were covered as promised and we are happy with the outcome.
20 March 2025
As above
20 March 2025
Very friendly
20 March 2025
Very satisfied
19 March 2025
We had first class servies
19 March 2025
Service Adviser, Caitlyn was brilliant keeping me up to date with progress. However after the car being handed over to me on three occasions Service History on I Drive had not been updated. The service information on dash has not been adjusted!
19 March 2025
Problem resolved efficiently and always kept up to date excellent
19 March 2025
Great service.
18 March 2025
Aimee especially was so welcoming.
18 March 2025
Was given a curtesy car whilst my car was in for servicing.
18 March 2025
the repair and service details was fine let down when i reached out to your team regarding the trade-in and sell price for my car, which I purchased as an approved used BMW less than six mon
18 March 2025
Chloe was a pleasure to deal with, efficient, courteous and gave a warm welcome.
17 March 2025
Great service.
16 March 2025
First class service. Unfortunately there was no courtesy car available as usual but a taxi to and from home was organised with no charge to ourselves.
16 March 2025
Poor service
16 March 2025
Prompt service, comfortable surroundings, clear communication
16 March 2025
Finished quicker than expected
15 March 2025
The work is always done properly and you can have confidence in their decisions
14 March 2025
Amy went far and beyond what was expected of her in the satisfaction of BMW I can't say enough in this lady's favour well done Bryan
14 March 2025
Always attentive, but took a long time for the work to start on the vehicle culminating in the loss of the vehicle for 4 days.
14 March 2025
Very professional service, all questions answered promptly and very helpful.
13 March 2025
Good service but would like it a bit cheaper.
13 March 2025
As always, my experience with all of the team at Sytner Swansea was first class. The servicing and complimentary health check video I received was great!
13 March 2025
Every thing ok.
13 March 2025
Polite staff, regular updates and assurances throughout.
13 March 2025
Very pleasant and courteous staff that made one feel welcome. Also, the lounge where one could have a cup of coffee and snacks is also a very welcome part of the experience.
13 March 2025
Everything completed satisfactorily . polite and helpful at the service desk
12 March 2025
This is down to Kieran going over and above to give the best service.
11 March 2025
The vehicle health check was particularly reassuring as my old Beemer has exceeded 198.000 miles--the recall was completed quickly as i had requested the return of my car for a 5.30 appointment.
11 March 2025
Satisfied with the work carried out,disappointed at to wait there for 5 hours when told it would probably take between 45 minutes to 2 hours.
11 March 2025
Went very smoothly this day, Chantelle (Syaid) was very helpful and professional.
10 March 2025
5 stars for the service received on the day - but lost one star due to the quote I received for two replacement rear tyres. The quote was ~£100 more PER TYRE compared to what is available in the high street (for identical tyres)!!
10 March 2025
excellent service , we were well looked after on a very cold day.
10 March 2025
Great facilities and service Only negative had to wait unnecessarilly to collect car
10 March 2025
Got the work done in the time that I was expecting, everyone I interacted with was very polite and efficient, and the cafe was first-rate!
10 March 2025
Helpful, efficient, effective and generally a very good customer experience.
09 March 2025
Same as other answer
09 March 2025
Vehicle was seento quicker than expected
09 March 2025
Pleasant employees and good service
09 March 2025
Again didn't have my car washed as it would have taken '2 hrs'!
08 March 2025
As above
08 March 2025
Nice staff
08 March 2025
Job done.
06 March 2025
Great experience
06 March 2025
No one give you call that the car ready to pick up
05 March 2025
Very friendly and helpful
05 March 2025
Excellent service
05 March 2025
Satisfactory
05 March 2025
Great all round. Lovely staff too. Only thing was I had to put my thick coat back on as room was cold which I've never noticed before. Think maybe the heating was faulty as very cold.
05 March 2025
Everything we requested was carried out
05 March 2025
5* service all round
04 March 2025
As above not been to this dealership recently.
04 March 2025
Really happy with the service
04 March 2025
As above
03 March 2025
Everyone appears to have the skills required to look after customers.
03 March 2025
They are the best
02 March 2025
All of the reasons above
02 March 2025
The service was impeccable.
02 March 2025
Very helpful staff
01 March 2025
Did what was planned!
01 March 2025
I didn't have to wait and everything was explained to me . I was satisfied with the outcome!
01 March 2025
Everything went well with my service experience, with a lovely friendly helpful team there. A pleasant atmosphere whilst waiting for my car.
01 March 2025
Very good service
28 February 2025
Serviced as expected.
27 February 2025
Excellent customer service
27 February 2025
Great staff
26 February 2025
I am very pleased with reception and truly amazed by the way your treated very nice
26 February 2025
Everyone friendly and genuine
25 February 2025
Lack of car parking
25 February 2025
Pleasant and swift service
25 February 2025
Told incorrect prices for new tyres. Quoted £278 which I agreed to. Then on paying post work. £303! I understand price pre VAT but that must mean stated. I by rights could have insisted on the only price provided and no mention of VAT
24 February 2025
Good service
24 February 2025
Unhappy car went in for a recall on the egr cooler after being in the dealer engine management light is on had it plugged in coming up with an egr fault now bmw are saying I have to pay for it which is wrong because it wasn't on before
24 February 2025
Excellent service, very knowlegable reception staff, very helpful and kept me informed.
24 February 2025
Always great service
24 February 2025
See above
23 February 2025
Excellent service from Chantelle, but this was the first time that I did not receive a video showing what had been checked- ?
23 February 2025
Car was dealt with promptly
23 February 2025
Kept informed of progress of work which was carried out to agreed time schedule and costs
23 February 2025
The service staff checked the car over to ensure was in good order, fitted new tyres and cleaned and valetted the car. Lovely job!
23 February 2025
Helpful and informative from beginning to end .
23 February 2025
Free car health check, courtesy lift back home and recurrent to dealership, work requested carried out, excellent communication from service desk -Kieran Williams.
22 February 2025
The showroom is very clean and tidy and the staff were very helpful
22 February 2025
Speedy response
22 February 2025
The staff at Sytner Swansea were excellent and managed to resolve an extremely frustrating experience.
21 February 2025
I told BMW that a tyre was plugged before the MOT. RAC explained that because the tyre was plugged from the outside that i could only do 50mph and needed a new tyre. Nothing was done about the tyre and I'm surprised it passed an MOT.
20 February 2025
Work was carried out quickly and proffesionally
18 February 2025
Spent time with me ensuring I had the correct parts
18 February 2025
Couldn't fault the service experience as I was informed of how everything went and explained by (Chris?) how the dashcams worked. My only criticism would be that I had to reset a few items such as the door mirrors wouldn't close on locking.
17 February 2025
I had my car plugged in to the computer 18 months ago .cost £50...this time they wanted £150 to put it on the diagnostic reader..another wheel sensor fault..which my local garage charged me nothing to plug it into diagnostic reader
17 February 2025
Great customer service
17 February 2025
Nothing seemed to be a problem and I was made to feel valued and important
17 February 2025
Very happy with my service experience and the work on my car was completed in the time stated on the app
17 February 2025
I was informed of every step my car has been through and filled with confidence
17 February 2025
Pleased with response although car rebooked in to finalise reported fault
17 February 2025
Kelly was very helpful and friendly, making a difficult situation much easier
16 February 2025
Very helpful
16 February 2025
Perfectly satisfied with work that was carried out
15 February 2025
Prompt and effivient
14 February 2025
Even though I turned up in my work clothes I wasn't judged I was shown the same courtesy as someone in a suit. From complimentary hot drinks to even being offered pastries
14 February 2025
Good option to pay for the service interest free
13 February 2025
Apart from the cost ( I think a warranty is essential) great service
12 February 2025
I have given the answer above. I have got an estimate the recovery for £120.
12 February 2025
Any issue I have had with the vehicle has always been resolved.
11 February 2025
Problem sorted and solved
11 February 2025
Lack of loan car is very inconvenient. This is a brand new vehicle with a reoccurring fault m. Surely a loan car would be provided on each occasion. This is my experience with other premium car brands.
11 February 2025
Great service.
11 February 2025
Everything done to great standard
11 February 2025
Excellent service. The service department (Chantelle) kept me informed, and we were very efficient.
11 February 2025
See above.
10 February 2025
As above
10 February 2025
Staff were amazing
10 February 2025
Very friendly
09 February 2025
As above
09 February 2025
Excellent customer service.
09 February 2025
Still waiting for a response regarding other issues
09 February 2025
Was happy
01 May 2025
Very smooth and supportive handover process was also excellent and Kieran was very supportive.